TendenicyReviews of tendenicy.com

iPhone screen protector ordered 28 August. Since then I’ve received numerous shipping updates talking about US customs and the latest today stating parcel shipped to the uk!!! Since this is probably coming from China, why all the rubbish about US customs? And more importantly where is my package 15 days after order placed? This is the second time I’ve ordered from Tendenicy and the last.

I ordered an iPhone screen protector from Tendenicy on 28/08/2024. I received the parcel on 07/09/2024. Upon opening it, I realized that no instruction whatsoever was enclosed. I had to gather information online from third-party websites to figure out how to apply it, since it came in this supposedly advanced application case. Upon completing my research, it became clear that half of the application case was actually missing from the parcel. This new generation screen protector was advertised as guaranteed bubble proof - I've never had as many bubbles as I did with this particular item, to the point that it was unusable. I used a different brand of screen protector right after, and there was not a single bubble. I reached out to the customer service immediately for a refund. They asked for pictures of the product and labels, which I provided within minutes. Since then, all I received was boilerplate language such as "Please be assured that our products consistently meet the highest standards" and "Our warehouse has verified that the goods we have sent you are correct". When I reminded them that they were not addressing my request for a refund, considering the misleading advertising, faulty product, time-consuming customer service and deflecting messages, they added: "The shipping fee might be a lot if you want to return it. Would you like to accept 2USD as compensation and keep the products instead?" My experience 100% aligns with the other reviewer who called Tendenicy a scam. I'm reporting them to the local consumer protection authorities, and I suggest you think carefully before ever using them. UPDATE: Within hours of my posting this review, I noticed a comment from Zoe, who introduced herself as Tendenicy's Senior Director of Customer Support. She says "Could you please share your order number through the email address you used for your purchase at support @ tendenicy . com ? We’ll make sure to resolve this to your satisfaction!" This is the exact same address I dealt with, asking me for multiple pictures and pieces of information (including the order number), not to take any action whatsoever in the end. @Zoe, if you are serious about supporting your customers, feel free to follow up on our email conversation of the past few days and finally process a full cash refund. Again, my order number is "ORDER #33922S27744"

Be warned, this company is borderline scam. Products on website is not what you get home. They won’t take their responsibility to rectify their mistakes. Update: After “Zoe” responded below I contacted them but they doesn’t respond. I couldn’t be more unhappy with this company and like to warn others from buying from them.