!!SCAM alert!! It is a total scam, they offer something and the another thing arrives. 16 dollars down the drain, better order from aliexpress.
Response from TendenicySep 23, 2024
Dear valued customer,
We deeply regret the inconvenience you’ve experienced. Delivering supreme service to our customers is our mission. Could you please share your order number through the email address you used for your purchase at [email protected]? We’ll make sure to resolve this to your satisfaction!
Zoe, Senior Director, Customer Support, www.tendenicy.com
KY
Kinney Y.
Hopeless 02
To follow up on my review Hopeless
Surely the reply from Zoe, as we can see is an automated reply by asking me to send the information which i already given to them as from my review in my previous review.
I still have no reply from them since then.. as if vanished
Reply from Tendenicy
A day ago
Dear valued customer,
We deeply regret the inconvenience you’ve experienced. Delivering supreme service to our customers is our mission. Could you please share your order number through the email address you used for your purchase at support-tendenicy.com? We’ll make sure to resolve this to your satisfaction!
Zoe, Senior Director, Customer Support,
Response from TendenicySep 23, 2024
Dear valued customer,
We deeply regret the inconvenience you’ve experienced. Delivering supreme service to our customers is our mission. Could you please share your order number through the email address you used for your purchase at [email protected]? We’ll make sure to resolve this to your satisfaction!
Zoe, Senior Director, Customer Support, www.tendenicy.com
FS
Francesco S.
Fraud - Don't buy anything from this shop
After the request to delete an order due to an overcharged price in respect of what confirmed on the site (placed within 3 minutes since the purchase), vendor kept loosing time and not answering. After contacting PayPal, vendor limited his answer to the order track number.
Legit fraud, thanks to PayPal support i'm getting a refound. Don't buy anything from these shop.
Price: 24.99$
Charged: 48.99$
Response from TendenicySep 23, 2024
Dear valued customer,
We deeply regret the inconvenience you’ve experienced. Delivering supreme service to our customers is our mission. Could you please share your order number through the email address you used for your purchase at [email protected]? We’ll make sure to resolve this to your satisfaction!
Zoe, Senior Director, Customer Support, www.tendenicy.com
RL
Remy L.
Slechte kwaliteit
Slechte kwaliteit
Screenprotector besteld. Bij 40 euro af moeten rekenen en het ding zou 'self aligning' moeten zijn. Maar omdat de case waar je hem in moet leggen van heel goedkoop flubber plastic is, komt de screenprotector er vanzelf scheef op te zitten als je de 'dust remover' er onderuit trekt.
CU
customer
I bought a screen protector has bubble…
I bought a screen protector has bubble and won’t replace or refund offer me $3
They advertise in AUD but charge USD when ordering.
Don’t buy rip off
Response from TendenicySep 18, 2024
Dear valued customer,
We deeply regret the inconvenience you’ve experienced. Delivering supreme service to our customers is our mission. Could you please share your order number through the email address you used for your purchase at [email protected]? We’ll make sure to resolve this to your satisfaction!
Zoe, Senior Director, Customer Support, www.tendenicy.com
IA
I AM ONLY M.
don't buy their screen protectors
don't buy their screen protectors. what you think you are buying is totally different to what you receive. No instructions where included either. Also take into account when paying, it may show the currency for your country but you will pay the exchange rate for USA, which means you pay more than expected.
Response from TendenicySep 18, 2024
Dear valued customer,
We deeply regret the inconvenience you’ve experienced. Delivering supreme service to our customers is our mission. Could you please share your order number through the email address you used for your purchase at [email protected]? We’ll make sure to resolve this to your satisfaction!
Zoe, Senior Director, Customer Support, www.tendenicy.com
MM
Mm
Tendenicy is a scam
Bought a screen protector for my iPhone 15 Pro Max. Was sent something in plastic packaging with no instructions or receipt of order. Had to search online to find any kind of instructions. What I found was a series of four photos, indicating how the screen protector is supposed to be attached to my phone. The first instructions states to put the case on the phone. Then, pull the dust cover tab. However, that’s the problem. It’s not clear what the dust cover tab is nor can any of the tabs that are on the screen protector be long enough to actually pull them.
I sent Support three emails requesting a video showing how the protector could be attached to the phone screen. I explained that the photos that I saw didn’t show what was supposed to be pulled, nor could it actually be grabbed.
In the first email they sent me back a photo of the instructions that I already told them didn’t help. In the second email, they said we’re sorry that you want a refund. We will give you two dollars.
After the third time I asked for a video again, they sent me the four useless pictures they’d already sent me in the first email after I’d already told them they didn’t help and could I please have a video.
Update to comment on the reply by Zoe: Zoe, I’ve already contacted Support, now more than three times. Still no video instructions and now an offer of a $5 refund.
Response from TendenicySep 17, 2024
Dear valued customer,
We deeply regret the inconvenience you’ve experienced. Delivering supreme service to our customers is our mission. Could you please share your order number through the email address you used for your purchase at [email protected]? We’ll make sure to resolve this to your satisfaction!
Zoe, Senior Director, Customer Support, www.tendenicy.com
GA
Gillian A T.
Do NOT trust this company
Do NOT trust this company! Do NOT buy their miracle screen protectors! What you get is absolutely NOT what they show you. A person named MANU has written a good 1-star Review below. That’s exactly what happened to me.
I will attach actual pics of the product that I received below if that option is available.
BEWARE TENDENICY IS A SCAM / FRAUD!
TENDENICY, here’s my ORDER#, I want a full refund: ORDER# 33922S32387
Reply to Zoe, Senior Director, Customer Support
Zoe, if you were so keen to resolve the problem, the first thing you would have done is read my Review PROPERLY and you would have noticed that the Order# was already listed! It means that your reply to my complaint is just another one of Tendenicy’s shameful scam! And you also would have known that I’ve been dealing with your CS for days. I will attach the latest email I received at the bottom. Zoe, I would suggest you read the whole thing properly before replying. Don’t send me a GENERIC reply to show people (falsely) that you are listening and prepared to resolve any issues, because by the replies I received in the last few days, you have zero intention of resolving anything!
So, please stop conning people. I have all your emails as evidence.
Regards,
Gillian A. Troubat,
Perth, Western Australia
————————
But to give the readers an overview, what the company has proposed as compensation? Please note that my conditions are:
(1) I will pay zero postage / handling to return that junk to you.
(2) I want a full refund of what I actually paid for it. But here’s what you replied:
1st proposal: US$2.00 compensation for my troubles. And I paid more than AUS$35.00 including postage from the USA for your item!
2nd proposal: US$4.00
3rd proposal: I return the product to you IN CHINA (note: I paid the postage for the screen protector to be shipped from the USA supposedly!) AND upon receiving/checking you will refund some money (no mention of the amount either)
Here’s the latest email I got from the company:
On 14 Sep 2024, at 2:58 PM, [email removed] wrote:
33922S32387
As we checked the problem, we sincerely want to help you.
Our return address is:
205, Building A1, Bada Industrial Zone, Yongfu Road, Fuhai Street, Baoan District, Shenzhen 518100
Please offer us valid information of your returned package:
1. Tracking Number (by screenshot or picture)
2. A picture of your Returned Package (which shows return address)
3. Please pack the item well, so the returned product is still usable when it arrives at our warehouse.
Otherwise, we may deduct an amount from your refund for the damage.
Once the conditions above are all met, we will refund you immediately after checking.
Please notice that the return will be at your own expense.
Please feel free to contact us if you have any further questions.
If later you think the shipping fee is expensive, not deserve to return it for the refund,
the compensation is still available. Have a nice day.
Yours Sincerely,
Customer Service Team
Response from TendenicySep 15, 2024
Dear valued customer,
We deeply regret the inconvenience you’ve experienced. Delivering supreme service to our customers is our mission. Could you please share your order number through the email address you used for your purchase at [email protected]? We’ll make sure to resolve this to your satisfaction!
Zoe, Senior Director, Customer Support, www.tendenicy.com