Hadassah B.
Why it says my account has been locked…
Why it says my account has been locked my Experian ?? I paid for background check
Response from Tenant ReportApr 27, 2021
Hi Hadassah -- I'm really sorry to hear you had a frustrating experience. 1. First of all, we have a no questions asked refund policy. So if you email our support team ([email protected]), we can get that refunded for you if you'd like. 2. Experian credit profile locks are unfortunately outside of our control. The 3 major credit bureaus (TransUnion, Experian, and Equifax) allow consumers (individuals like you or me) to "lock" their credit profile. This is a safety measure to make it so that your credit report can only be accessed with YOUR permission. That means that if Tenant Report or any other service tries to pull the credit, they will give the vendor a message that the profile has been locked. Locking and unlocking the credit profile can only be done by the person who the credit profile is for (you, in this case). Here's some more information about that from Experian: https://www.experian.com/blogs/ask-experian/how-to-lock-your-credit/ Again, I'm very sorry you had a frustrating experience. Please email us directly and we can refund you if you'd like or help you to get that resolved if still want to retrieve that tenant screening report.