tempramed.comReviews of tempramed.com

Response from tempramed.comJun 30, 2025

Thank you for sharing your feedback, and I sincerely apologize for the frustration and disappointment you’ve experienced with both our product and our customer service. This is not the experience we want for our customers, and I appreciate the opportunity to address your concerns directly. First, I’m truly sorry that our VIVI Cap did not meet your expectations. The VIVI Cap is designed to maintain insulin at a safe temperature range (not to actively cool it). We have a complete return policy and if you reach out to our support team they will always accommodate when sent the information required to process. We are committed to ensuring all of our customers have a positive resolution. We are proud to have hundreds of thousands of satisfied customers around the world who rely on TempraMed to help protect their medications.

Response from tempramed.comJun 30, 2025

UPDATE: After receiving an email from you and according to our records and tracking information, the package was successfully delivered to the address provided. That said, we understand how frustrating this situation must be — and our customer satisfaction is our top priority. To ensure you’re fully taken care of, we are happy to resend the order at no additional cost. We want you to have the product you purchased and experience the peace of mind it’s designed to provide. I am sorry for the inconvenience this has caused. To resolve this, could you please confirm your order number and the shipping address used? Once we have this information, I will personally investigate your case and work with our shipping partner to determine what happened. If your package cannot be located, we will arrange for a replacement to be sent to you or issue a full refund—whichever you prefer. Your satisfaction is very important to us, and I want to make sure this is resolved as quickly as possible. Please reply to this message or contact me directly at [email protected] and I will prioritize your case.

Response from tempramed.comMay 28, 2025

Thank you for your feedback. We sincerely regret the frustration you experienced and appreciate the opportunity to clarify. At TempraMed, we stand behind our products and honor our warranty policy. To ensure proper service for all our customers, we follow a structured process when handling warranty claims, including item verification, replacement authorization, and shipment confirmation. In your case, while we responded promptly and processed the return, you might have experienced a delay in communication that does not reflect our standard of care, and the fact that we resolved the matter and provided you with a satisfactory solution. If there is anything further we can do, please feel free to reach out directly.

Response from tempramed.comMay 12, 2025

We're truly sorry for the frustration and inconvenience you experienced. We understand how upsetting it is to receive a product that doesn’t work as expected, and we apologize if our communication fell short during the process. Please know that we have clear procedures in place for returns and replacements to ensure quality service and traceability, and we’re glad we were ultimately able to resolve your issue. Your feedback is taken seriously, and we are constantly actively reviewing how we can serve our customers in the most efficient manner possible.

Response from tempramed.comMay 19, 2025

We're truly sorry for the delay and glad that the issue has now been resolved. We appreciate your patience and are always here to help if you need anything further.

Response from tempramed.comApr 29, 2025

We’re truly sorry for the delay and the frustration caused by the lack of clear communication. While we always aim for timely fulfillment, rare delays can occur due to supply chain or courier issues beyond our control. That said, no customer should be left without answers. For any concerns regarding your order or refund, we strongly encourage you to contact our support team directly at [email protected] so the issue can be properly investigated and resolved.

Response from tempramed.comApr 29, 2025

We’re sorry you had such a frustrating experience, and we take your feedback seriously. However, we would like to clarify a few important points. Your order was indeed processed and handed over to the courier with a valid tracking number, which was provided to you. Unfortunately, delays can occur with international carriers—something outside our direct control—but we always strive to assist in resolving such cases. We understand your decision to request a refund and regret that this situation led to such dissatisfaction. While we welcome feedback, we also want to ensure it reflects the full context. Our team is committed to customer satisfaction and communication.

Response from tempramed.comApr 29, 2025

We're truly sorry to hear about your frustrating experience with our customer service. This is not the level of support we aim to provide, and we sincerely apologize for the delay and lack of communication you experienced. We're grateful that you find value in our product, but we fully agree that the service must match the quality. We've taken your feedback seriously and are actively working to improve our response times and support processes. Thank you for your patience and for bringing this to our attention.