Christina W.
Three Serious Problems in Just Two Orders
When I first found TelyRx, it seemed like a dream come true: affordable prescriptions, home delivery, and easy refills. It felt like a win-win. Because it almost seemed too good to be true, I did my research before ordering. I read reviews, visited Trustpilot, and saw enough positive feedback to feel confident moving forward. Unfortunately, over the course of just two orders, I experienced three separate issues that completely eroded my trust in the company. First, my initial order was lost in transit and never delivered. This was especially stressful because I was preparing to leave the country for four months and needed the medication before my departure. I emailed customer service and received no response. I called multiple times and was unable to get assistance. After several days, numerous emails, and repeated phone calls, a replacement shipment was finally sent. It arrived just in time, but the entire experience was unnecessarily stressful and highlighted how difficult it can be to get help when something goes wrong. That said, I understand that shipping issues can happen, and I was willing to give TelyRx the benefit of the doubt. Mistakes occur, and despite my disappointing first experience, I decided to give the company a second chance and place another order. After receiving my replacement shipment, I began receiving promotional emails offering "20% off your next refill" along with a coupon code. When I attempted to use the code on my refill order, I received an error message stating that it was invalid. When I contacted customer support, I was told that the promotion was only intended for new customers... even though the email had been sent to me as an existing customer and specifically referenced a refill. I respectfully suggested that this feedback be passed along to the marketing team because the promotion was misleading. The third and final issue was the most serious. After placing my refill order at full price, I received a different manufacturer of one of my medications than the one I had previously received from TelyRx. Unfortunately, I am highly allergic to the adhesive used in the substituted product. At no point during the ordering process was I notified that a substitution might be made, nor was I given the opportunity to approve or decline the change. Assuming this was simply an error, I contacted customer service expecting that I would be able to exchange the medication or receive a refund. After two emails went unanswered for more than 72 hours, I called and spoke with a customer service representative who was kind and professional. However, after consulting with management, I was informed that the product images on the website are only representative and do not guarantee a specific manufacturer. I was also told that no exchange or refund would be offered. As a result, I am left with a three-month supply of an expensive medication that I cannot use. In my experience, TelyRx's customer service has been slow to respond, difficult to reach when problems arise, and unwilling to provide reasonable resolutions. While the convenience and pricing may look appealing, my experience has shown that when something goes wrong, the support and accountability simply aren't there. Three serious problems in just two orders were enough for me. I cannot recommend TelyRx based on my experience.
Response from TelyRxJun 17, 2026
Hi Christina, Thank you for your review, we do appreciate and value your feedback. Shipping and lost in transit- We do apologize on behalf of our carrier for the delay and lost package. We are also very sorry that we were not available to be reached at when you needed us the most. We have increase our staffing to accommodate the volume we are experiencing as we grow and we hope to make it right for you and all our customers. Promotional email - Once again our apologies, I have sent this to our Marketing department to correct as we move forward. Thank you for the information. Manufacturer specific medication - Thank you for the detailed explanation as it helps us to understand and resolve the issues and concerns. The particular manufacturer of the medication you are referring to is currently on a Nationwide backorder. When we were able to source it all patients would receive it unless specified. The Website did continues to illustrate what we had or have in stock as best as we can since we have no control over what the wholesaler can provide us. We have now placed a comment in your file to better serve you and will reach out to you for a solution. We do look forward to making it right for you so you can have a stress free experience on your wellness journey with us. Yours in Wellness, The Tely Team.