customer
Extreme delays in processing
I turned to TelyRX to get a script that I haven't been able to get fast enough through my insurance. I also paid for expedited shipping. I turned my ID around right away, but had to call in for them to put it in the system. I called back each day after this up until the weekend and they said they'd refund me the next day shipping cost. There is still zero update on my shipment and not having this prescription is now a health issue.
Response from TelyRxJul 13, 2026
Hi Daniel, We apologize for the delay in processing your order. You are correct, you did everything right by providing all the necessary documents. We have requested a provider licensed in your state to review your order and as soon as we get it approved we will ship it out. Due to the delay we have refunded you for the shipping. Once again we are truly sorry. We thank you for your patience and understanding. Yours in wellness, The Tely team.