WanderGirl
Customer service only responds once a day, moments before the end of the business day
Where do I even start? I have been waiting on eyedrops since Aug 7, when the prescription was approved and awaiting shipping. It was a refill. I purchased refills on this prescription on the prior order. My account reflects this. Waiting, waiting, waiting. The eyedrops never ship. I contact CS, and they state it is canceled and I am out of refills. That I need to reorder and pay the $22 fee again. Except the Aug 7 order is my refill. The order has not been canceled (it is still approved and processing), and there has been absolutely no emails to support anything that customer service stated. No cancellation emails. No emails AT ALL. No cancelation. No refund. Nothing on my account to support anything CS told me. My account even shows that the Aug 7 order IS my refill. What's even better is that customer service has the habit of only responding once per day, just moments before they close for the day. Which of course, drags the issue out for a very long time. There's telehealth pharmacies popping up everywhere, just like TelyRX. I think we have a lot more options now than a business that treats it's patients like this, and routinely has issues that cause delays and mix-ups. ETA: They just contacted me and they are mixing up my account with another patient's account!!!
Response from TelyRxAug 14, 2026
Hi, We are so sorry that you had to go through the waiting for your order. Can you please provide me the order # to investigate. Please email us at 1-800-878-1660. We look forward to hearing from you. Yours in Wellness, The Tely Team.