Dani C.
Zero customer service, faulty product
I ordered a prescription (estradiol patches) from this company and was happy with the results and refilled the same order again. The new order was a completely different product (different brand, material, shape, size) and was faulty. The patch is a 7-day medication and the patch does not stick for longer than two days. After several tries, I reached a human who said they could not do anything at all to rectify the situation. No return/refund/replacement. Nothing to help and no manager available to speak with. I expected to get a refill of the same product, but was told that I should have specified which brand when I reordered. Terrible customer service. I will shop elsewhere.
Response from TelyRxMay 4, 2026
Hi Dani, I hope you received our email with an explanation and the resolution. Once again we are truly sorry that the manufacturer we sent out did not work well with you, We will reach out to you to confirm the shipment of the replacement package. Thank you for giving us the opportunity to make things right. Yours in Wellness, The Tely Team



