Alicia G.
Company won't provide a refund
Company won't provide a refund. They did not meet the shipping deadline and I paid for the extra fee for a two day delivery. They insist they met the deadline. Their own documentation reflects they did not. They lie and cheat. I reported to adult protective services.
Response from TelyRxSep 24, 2026
Hi Alicia, We apologize for any confusion with our order processing and shipping policies. We do appreciate you feedback as we work on improving our services. For clarity one of your orders was placed close to midnight (11:30PM 9/17), The order was processed for pick up the next day which was a Friday at 6 pm. FedEx did deliver the order within 2 business days as it arrived on Tuesday. Once again we apologize for the confusion, the carrier business days are Monday through Friday. As a courtesy we have refunded you the difference between standard and 2 -day delivery, Please expect to see the refund reflected on your statement. Yours in Wellness, The Tely Team.