Black S.
Shame
I’ve spent hundreds of dollars with this company and can’t even get real support. I’ve had 10 different agents jump in and out of the same chat, and they all sound like they’re pasting AI-generated replies. My system was working fine until the outage on the 13th. They said everything was back up, but now every single call is failing. It’s been three days with zero real help. Responses take hours. One agent literally replied with “okay.” They send overly complex instructions, and when I ask for clarification, they just dump long articles instead of actually helping. This has been the worst experience of my life, and I regret spending so much money with them. The fact that I can’t even get a quick 5–10 minute call as a customer who’s used hundreds of numbers is insane.
Response from TelnyxFeb 23, 2026
HI Team, Thank you for your honest feedback. We would recommend not utilizing the chat function in the portal to log an issue as emailing [email protected] is the best way to contact our support department to get an issue resolved with urgency. The chat function in the portal is meant for quick interactions while you are in the portal vs. issue resolution which is why the delay in response happened on your chat. I have requested for information from you to ensure I have the email associated with your Telnyx account so we can look up the chat you are referring to and ensure we can solve the issue you are refering to. Looking forward to working with you to resolve the issue!