TelnyxReviews of telnyx.com

What a mess of a company. I came upon this company because, of all things, Claude recommended it. I put in all of our company details exactly as we're legally registered. I passed the KYC verification where the system asked for my passport and verify it against my selfie - it asked as well for my national ID number, which I provided. All of thee verifications were completed: - Email is verified - A verified phone number has been provided - A service address has been provided - 2FA is enabled - Payment with credit card has been made - KYC has been successfully passed But, there's one more which says incomplete: AI agent evaluation has [NOT] been approved Their documentation doesn't identify what this is. Their AI chatbot doesn't know what this is. Their sales team doesn't know what this is (YES - I was actually contacted by sales, but they said there is nothing they can do and I have to contact support.) So, I contacted support... first, in their chatbot, they say their verifications team isn't available (basically, nobody is ever available), and then (expected at this point): "Unfortunately we experienced an error while creating your ticket." So, I tried e-mailing. I explained my struggle, how no documentation explains what this is, how the chatbot doesn't know what this is, how the sales team doesn't know what this is. An agent "Akshata Nayak" told me "a NOC team member will be with you shortly. if this is urgent (causing an outage), do let us know the severity of the issue and we'll prioritize this case". WHAT? This has nothing to do with NOC or outages? But, they said they were triaging my case, so I guess I would wait. Well, then I received then "If we don't hear back from you in 2 days, we'll assume it's safe to mark this ticket as solved." Huh??? So, I email back telling them this is very frustrating. An AI agent replies (of course) "I want to be transparent: I'm an AI assistant, and I can see that your account is in good standing (KYC verified, payment set up, no blocks). However, the "AI Agent Verification" requirement you're encountering appears to be a newer verification process that I cannot resolve on my own." and "I am now escalating this directly to a human support engineer..." LOL! Well, obviously, nobody is replying.... and I'm pretty sure nobody will reply. I'm asking Claude what other options might fit my use case, because this doesn't work at all and the company is a horrible mess. I do wish I had read the reviews sooner, though - as the reviews for this company are basically tanking. I shouldn't have tried.

Terrible. Some of the worst customer service I have ever experienced. Blocks you at every turn. Use an alternative product if you are looking to use agents within your application.

Mi experiencia con Telnyx ha sido muy decepcionante. El proceso de verificación fue complicado desde el principio. La integración con Onfido resultó poco clara y difícil de completar correctamente. Tras varios intentos y tiempo invertido, la verificación fue rechazada sin una explicación concreta. Posteriormente, mi cuenta fue bloqueada por “actividad sospechosa” sin haber realizado ninguna acción indebida. Al contactar con soporte para solicitar aclaraciones, la respuesta fue que no podían proporcionar detalles y que la decisión era definitiva. Entiendo que las empresas deben aplicar políticas de seguridad estrictas, pero en mi caso simplemente estaba intentando adquirir un número para un proyecto empresarial legítimo en España. La falta de transparencia, la lentitud en las respuestas y la ausencia de explicaciones claras han supuesto una pérdida considerable de tiempo. No puedo recomendar el servicio basándome en mi experiencia.

Account was suspended within minutes of signing up due to a $0.06 negative balance -- how is that even possible, I just signed up?!! Then I couldn't add funds because their identity verification (Linkedin and GitHub) failed, despite both accounts being active and in good standing (I was literally in GitHub building the product while I was trying to sign up with Telnyx!). So I'm locked out of a frozen account with no way to resolve It. Support is message-only with no ETA. I chose Telnyx for a production SMS project based on their competitive pricing. Instead I wasted hours on account setup and have nothing to show for it. If their onboarding is this broken, I can't trust them with production traffic. Moving to another provider. You've been warned, stay away!!!

They are likely a scam company operating from a basement. Their infrastructure is awful and unfnished, looks like AI slop. So many broken things - 1. Their toll free verification form doesn’t take any country other than united states 2. No one takes care of dlc regulatory review or toll free regulatory review submission even after weeks 3. Broken documentation pages 4. Support replies after a week even though their site says 24/7 support. If you call them, no one picks up. 5. Gives sassy reply “delete your account” instead of fixing any bugs reported. It felt like even the employees didn’t want to work there and is irritated at all times I seriously wonder if this is actually a company and not some scammer!

After having charged my credit card, after having provided them with a copy of my AZ license, my IRS EIN letter, and the Arizona DBA showing that I am who I say I am, they are now requiring a copy of my Passport (never mentioned they needed it before)??? In order to remove an IVR preamble (when calls are coming in, not outgoing). In 30 years as a service provider I have never heard of such a thing, VERY SUS!!! Support is awful, with way longer than a 24 hour response, no phone support (only email), and it appears that the left hand does not know what the right hand is doing. They ask for one thing, you provide it, than they ask for another, and don't tell you ahead of time that all these (my passport?? really??) is required for you to get the full service, even though you have paid for it. Again, to simply have their injected preamble removed from inbound calls (users are calling the number to report incidence). They UI is pretty trash too. It's not at all intuitive or straight forward; like the business operations, it is complex and overwrought with features that are confusing and hard to navigate, when you're trying to do something simple as having an IVR answer (without their "this might be a scam" preamble, on an inbound line), and forward it to a VoIP radio. They sound like one of these offshore fly by night operations that change names every few years do to all the bad rep. There are MANY SIP providers; We will no longer be using this one.

Это наверное одна из худших технических поддержек которая может быть. Даже после всех споров приходится уговаривать их удалить мой аккаунт и данные

Still waiting on a UK number purchase approval, that has taken nearly a week. SO frustrating, zero communication I recommend twilio instead.