TelnyxReviews of telnyx.com

I stopped using this service during onboarding because the identity verification requirements were far too invasive for the level of protection offered in return The verification flow appeared to require extremely sensitive personal data, including biometric data such as facial scans, and potentially other telecom/device-related identifiers. Data at this level is not ordinary KYC information. If such information is ever leaked, mishandled, or exposed, the consequences for a person can be severe and long-lasting. You can replace a password. You cannot replace your face, biometric profile, or deeply linked device/subscriber data What makes this even worse is that the legal framework around this process seems heavily one-sided. The terms appear to impose broad limitations of liability, allow extensive third-party processing and sharing, cap damages at a very small amount relative to the sensitivity of the data involved, and also remove the possibility of class action relief. In practical terms, users are asked to assume extraordinary privacy and security risk, while the companies collecting and processing that data accept very little meaningful responsibility if something goes wrong That is not a fair trade. Asking people to hand over some of the most sensitive data they have, under terms like these, just so they can access a paid telecom service, is not just unreasonable — it is absurd I strongly encourage anyone considering this service to carefully read the verification terms, privacy policy, liability limitations, and dispute clauses before submitting any personal data ##### Replay Update ##### I am not arguing that you should not collect KYC data. If telecom regulations require identity verification, then collect what is legitimately necessary. That is not the core issue The real issue is accountability If a company chooses to collect highly sensitive personal data especially biometric data and other deeply identifying information then its legal responsibility should be proportionate to the sensitivity of that data. You cannot require users to hand over data they can never change, while at the same time limiting your liability to a trivial amount, allowing broad third-party sharing and processing, and stripping users of meaningful legal recourse such as collective action A company cannot reasonably say: “We are required to collect this level of data, we may share it with multiple parties involved in the process, and if something goes wrong your remedies are minimal.” That is not balanced risk allocation. That is an attempt to transfer nearly all of the downside to the user while retaining nearly all of the operational discretion for the company and its vendors. Responsibility must match the gravity of the data being collected. If you collect ordinary KYC information, that is one thing. If you collect biometric identifiers and other highly sensitive verification data, then the duty of care and the consequences for misuse, exposure, leakage, or mishandling should be correspondingly serious The point is simple: if you require people to assume extraordinary privacy and security risk, then you should also be willing to assume extraordinary responsibility when that risk materializes. Anything less is not a fair bargain!

I purchased a US number specifically to make outbound calls to Turkey. Every call fails with a country restriction error. Their own AI confirmed my account and profile are configured correctly, and that the issue requires a manual fix by their support team — they even said a human engineer would follow up "shortly." That was 2 days ago. Nothing. For a paid service marketed to businesses, this is unacceptable. A blocking technical issue that their own system acknowledged is just sitting there unresolved with zero follow-up. I can't use the product I paid for. If you're considering Telnyx for anything time-sensitive or business-critical, factor in that their support response times are far from what they imply.

After spending the past week interacting with them I can confidently say they're a far cry from competitors like Twilio. I manage the 10DLC/Short code campaigns for a company through Twilio but wanted to try out Telnyx as a potential option due to their pricing and honestly, it's a bit of a joke in comparison. The turn around times are incredibly slow, the Telynx support is basically non existent. Their site is literally broken causing you to fill out forms backwards in order to enter values lower down the form before setting top values which HIDE the lower section. With Twilio you have a site that works and people who live and breath the field helping you along the way so the compliance goes smoothly, with Telnyx you might get a brief message before they take your money and then deny you. If you don't have your own team of compliance experts in house, it's worth the extra pennies to go with a company like Twilio.

Daily robo calls from scammers who are customers of this company. They need more class actions brought against them for attempts to defraud, money scams and harassment against state and federal law. They should no longer be able to operate.

Literally a bait and switch. Got charged $15 then submitting my Tax ID and website to get unapproved... Ok well I got approved on Twilio and just got my funds locked. Pretty much a scam and went with Twilio I would not recommend Telnyx at all, last place in the industry. Extremely difficult to use vs the others too

Paid for a service that was never delivered. Three weeks blocked, credits added to an account for a number that never worked, support that recycled the same requests without ever resolving anything. Telnyx's own NOC confirmed the failure was on their carrier side — yet I was the one repeatedly asked to prove the problem existed. I am requesting a full refund of all charges and unused credits. Would not recommend to any business or developer that depends on Brazilian PSTN numbers or needs reliable support during a critical deployment.

Absolute garbage. Avoid if you can. I spent nearly a week trying to get my account verified and a payment method added. Their KYC process is completely broken — it errors out no matter what you do, and I sent multiple emails with screenshots documenting the exact steps. Each response either contradicted the last one or introduced a new requirement. The final straw: after days of back and forth, their support team asked me to email photos of my credit cards. Over email. For a company that handles telecommunications infrastructure, the fact that they think emailing credit card images is an acceptable security practice tells you everything you need to know. I repeatedly asked them to escalate and fix the underlying issue. They never did. Moved to a competitor and was up and running the same day. Save yourself the headache.

I needed to order a local Italian phone number. What should have been a straightforward process turned into a week-long nightmare thanks to Telnyx's utterly incompetent support system. No human support, just bots. First of all, there is no real human support. You can't talk to anyone. Everything goes through an AI chatbot that gives generic, scripted answers. When the bot can't help (which is most of the time), your ticket gets "escalated" — meaning it goes into a black hole where you wait 24-48 hours for a one-line email response. There's no live chat with a real person, no phone support, nothing. For a telecom infrastructure provider, this is embarrassing. Their own team gave me wrong instructions. Here's what happened: 1. I filled out all 16 compliance fields for Italy, uploaded every required document (proof of address, ID copy, company registration certificate), and tried to place the order via API. Got error 10027 with zero useful explanation. 2. I contacted support. Two days later, their agent told me to make specific changes: put my personal tax code (codice fiscale — VNZ****, 16 alphanumeric characters) in the "Company Tax Code" field, and remove the "IT" prefix from the VAT number. I did exactly as instructed. 3. Orders still failed. I reported back. The agent casually told me "just place the order, requirements are reviewed after", completely contradicting the error I was getting. 4. I tried again. Both orders failed immediately. Another day passes. The agent finally responds and tells me the orders failed because... the Company Tax Code has 16 characters instead of 11 digits. THE EXACT VALUE THEY TOLD ME TO PUT THERE. So let me get this straight: your own support agent explicitly instructed me to enter the wrong value in the wrong field, I wasted days waiting for 1-line responses, and now you're telling me to undo what YOU told me to do? Summary: - Support is bot-only with no way to reach a real human - When you finally get a human response, it takes 24-48 hours - The instructions they give you are flat-out wrong - Then they blame YOU for following their own wrong instructions - Error messages are completely useless — no actionable information - Their compliance system is so confusing that even their own team doesn't understand which values go in which fields This is beyond incompetent — it's a complete waste of your customers' time. I'm actively evaluating alternative providers because building a product on infrastructure backed by this level of "support" is simply not viable. Avoid if you need Italian numbers. Or frankly, if you value your time at all.