Pradheep R.
Extremely Poor Support and Unreliable Service
Our experience with Telnyx has been extremely frustrating and disappointing. We faced repeated account access issues where our account was flagged as fraudulent, then unblocked, blocked again, and unblocked once more — all without clear explanation. This kind of inconsistency makes it very difficult to rely on the platform for any serious business use. On top of that, their customer support response time has been very slow. In our case, it took more than 8 hours just to receive a reply while our operations were impacted. When they finally responded, we were asked to repeatedly provide sensitive verification details to resolve issues that were not caused by us, but by their system. Currently, we are also facing problems with 2FA, which has completely locked us out of the account. Overall, the service feels unstable, and the support process is inefficient and inconvenient. I would not recommend this platform for businesses that require reliability and timely support.
Response from TelnyxMay 4, 2026
Hi Pradeeph Thanks for reaching out. We reviewed this case. Some of the reasons why the account was blocked on a few different occasions were because of multiple individuals attempting KYC and subsequently us having you verify the use case. Most of these require manual review before we can action. That said we are reviewing your feedback to see how we can speed up these manual checks on our end. Your account should now be up and running. I have sent you an email as well. Should you like to discuss further - please reach out to me. Thank you.