Stefan A.
No service, no support
I asked for a number, paid for it, provided all the documentation and then one week later still nothing. My email to support was not answered. EDIT: Telnyx replied saying "we requested more info from you" but that is not true. They say "we demand more information" but never mention what they need. EDIT2: I did not make a request to cancel. EDIT3: Commuting from 1 start to 4 star. The service is good. The support is good, but initially bad.
Response from TelnyxJun 10, 2024
Hi! We have requested some more info from you so that we can help you with your number order if needed. Look forward to hearing from you. Thanks! Relpy #2 on 7/11/24 - Hi Stefan, Mark Morse Director of Customer Success here at Telnyx. My colleague Klane mentioned that we requested more information and I can confirm we did so at the time of the response through the TrustPilot admin page feature. We have not heard back from you regarding the request for more information. We used this feature to request more information because Trustpilot does not give us any email or account information for us to locate the ticket or number order you are referring to in your review. Due to TrustPilot's restrictions, I am providing you with my personal email to email me directly ([email protected]) to provide me with the ticket and number order ID you are referring to so we can solve this and get you the number that you ordered. Looking forward to working with you directly to solve this issue. Reply #3 Hi! This is Klane. We looked into the number order and it had been processed successfully but due to your request to cancel we have issued a refund. Thanks for responding!