TelnyxReviews of telnyx.com

Created an account and purchased some credits to implement the Messaging API. Account was blocked automatically by the system - no reason given. I used a credit card that matches my name, and I registered with my company email. So they've taken my money for credits, locked me out and won't reply over email. Support has been of 0 assistance, and takes 24 hours to reply. Live Chat is unavailable, because I cannot login. They are one of the cheapest providers - this is the reason why.

could not get email confirmation to login. called their US support and the robot told me to login to get chat support. So a catch 22 situation of infinitum recursion. Terrible system and i work as a Security Architect. Hate to think how their other sub systems work.

I had a very bad experience with Telnyx and it feels like a farud. I wrote my requirements very clearly to the sales but the sales just replied yes, they can provide the service and asked me to create a free account without really address to the criteria I wrote. Then I created the free account and purchased the phone number, but it doesn't meet my requirements. I have booked 2 meetings with the sales and both are declined, then I contacted the support but it's super slow. So I decided to delete the phone number I purchased and asked for refund. But they didn't provide the full refund. In addition, the setup is difficult and if you want the phone number to work properly, there are some hidden fees you need to pay first in order to activate the functions you need for a normal phone number.

Useless escalation process. Had a ticket open with Telynx for 30 days now with absolutely no movement, only to be updated sporadically saying that they are looking into the issue. The problem I am having is that messages on Telynx state they are delivered, however they do not deliver. Having given some examples, they have failed to fix the issue or give an explanation, leading me to worry that the hundreds of dollars we spend also aren't delivering. What kind of modern business takes 30 days to do nothing for an SMS issue, who is an SMS provider.... They're even cheeky enough today on day 30 to say the examples I gave are over 48 hours old so are unable to use them and to supply some more. 1) Why do i have to keep digging into their platform to find these and secondly, how will they now be able to fix the problem in 48 hours when the previous 700+ hours haven't gained anything

pathetic customer support service. suspended my account for no reason. first, they will deduct money from your account automatically. then act like nothing has happened. they give you articles very bad, even google has better articles than Telnyx. do not waste your time please look for another service and recommend me other services pls.

Account blocked after deposit. Our account has been blocked just a few hours after payments, and Level 2 approvals. I've tried to contact support "No reply or answer". I asked to delete my credit card, company papers, and account information, but I haven't heard back. Having a certain level of courtesy can go a long way for your reputation. Disappointed potential customer

Let scammers use their service don't use them

I've bought a Belgium number, after activating it which took longtime already, i received email: account disabled for suspicious activity, i even didn't have any activity, luckly there was very small amount in the account, 😳