TelnyxReviews of telnyx.com

Response from TelnyxSep 21, 2026

Hi David, Thanks for the feedback. I looked into your account and I can see where we let you down. Your call forwarding was blocked by an old verification flag that shouldn't have been sitting open as long as it was, and nobody reached out to close the loop — that's on us. That's been cleared as of September 17th and forwarding should be working now. I also see there was a login error on September 9th when you tried to access your account — that was resolved the same day. Please reach out if you have any other questions. Regards,

Response from TelnyxSep 9, 2026

Hi Team, On September 7, our team asked you directly whether you wanted a Spain National number or an Ibiza Local number, and you confirmed "National number, please." Based on that, we provisioned +34 902 808 206 — a Spain National number — on September 8. When you then advised that you actually wanted a 971 (Ibiza Local) number, we removed the Spain National number and refunded the $4.15 charge to your account the same day. The reason a new order is needed is that Spain Local numbers require a separate Requirement Group from Spain National numbers. Once you complete the ES Local Requirement Group, you can place an Advanced Order for a 971 number directly through the portal. This is outlined here - https://support.telnyx.com/en/articles/1311073-spain-did-requirements Please reach out if you have any other questions. Regards,

Response from TelnyxSep 8, 2026

Hi Caitlin — We reviewed your account and the support interactions in question. Your account was created on August 6, and KYC verification was completed the following day. Your first attempt was abandoned and a second attempt was completed about 10 minutes later — the total elapsed time was under 24 hours, not a week as mentioned in your review. Regarding the compliance documentation, you placed three separate UK number orders, each with different documentation states. One was rejected because a Business Registration Certificate was not provided and the contact field was incomplete. A second was approved. A third had no documentation submitted. These were not the same submission being accepted then rejected — they were separate orders evaluated independently, each with different requirements and documentation provided. $12 was credited to your account for the rejected order, and your refund request is being handled in ticket #630563. Regarding support response times, your first ticket received a response in under an hour, and it was escalated and worked by multiple team members, including a Director-level review. Please feel free to reach out if you have any questions.

Response from TelnyxSep 1, 2026

Hi Shawn, I looked into your account and want to clarify what happened with your 10DLC campaign. The review fee covers the cost of submitting your campaign to The Campaign Registry (TCR) for approval — that's an industry requirement, not a Telnyx-specific charge. Your campaign was declined because the information submitted didn't meet TCR's requirements. When a campaign fails review, resubmission requires a new review fee — that's set by the registry, not by us. We don't control the outcome or the fee structure. Your brand has been verified successfully, so you're partway there. To get your campaign approved, the details you submit need to accurately reflect your messaging use case. We've reached out to you on your open ticket with guidance on what needs to be corrected — our 10DLC team is happy to walk you through it. Please reach out if you have any other questions.

Response from TelnyxAug 31, 2026

Hi, We appreciate you sharing this feedback. We looked into your account and want to clarify what happened. Your account was not suspended due to eligibility requirements or any restriction that could have been communicated at signup. It was suspended due to specific violations of our Acceptable Use Policy, which are outlined in our terms that all customers agree to at registratio https://telnyx.com/acceptable-use-policy We take abuse prevention seriously to protect the integrity of our platform and all of our customers. When we detect activity that violates our AUP, we take action — and in this case, the violations were clear and documented.

Response from TelnyxAug 20, 2026

Hi Fariz, Thanks for sharing this feedback. We understand how unexpected setup and messaging-related costs can be frustrating, especially for lower-volume use cases. Telnyx pricing varies depending on the products and messaging requirements involved, and you can find a breakdown of our pricing here: https://telnyx.com/pricing. If you reach out to [email protected] with your account details, our team can review the charges and setup requirements with you directly. Thanks,

Response from TelnyxAug 20, 2026

Hi Team, We're sorry to hear about your experience. We'd like to look into what happened, but Trustpilot reviews don't include enough information for us to identify your account. We weren't able to locate any support interaction matching the details you've described. Could you please respond with the requested information; email associated with your Telnyx account, ticket ID, etc.? That will allow us to investigate your situation and work toward a resolution. We take feedback like this seriously and appreciate you sharing your experience. Regards,

Response from TelnyxAug 20, 2026

Hi Dom, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and want to look into this further. Unfortunately, Trustpilot reviews don't include enough information for us to locate your specific interaction with our team. We've searched our support system but were unable to find a ticket matching the details in your review. Could you provide any of the following so we can investigate? - The email address associated with your Telnyx account - Any ticket or reference numbers you received - Approximate dates of your support interactions We'd like the opportunity to review what happened and make it right. Regards,