Krzysztof F.
The compliance process is a mess and the service still didn't work
The compliance process is a mess. And going thru in positively, I still couldn't use the service. Support did nothing to help. Shortly: day 1: uploading scan of my passport, rest of the details (Level 1 compliance auto-approved) at this stage I can't do anything. level 1 compliance says I should be able to buy local phone number but I couldn't. So I'm going thru level 2 compliance day 2: uploading pretty much the same documents, waiting day 3. level 2 approved. I can now buy a Polish number? no. I still need a separate compliance review per this action, uploading again the same documents day 4: they approved it. I buy a Polish number. I integrate telnyx to be used as carrier in Twilio BYOC. it doesn't work. All the calls are being rejected between far end and telnyx. Support unable to help. Lost a few days
Response from TelnyxMay 1, 2025
Hi Krzysztof, Trustpilot doesn't give us any account-related information on their platform so I was unable to look up the ticket you are referring to. I have requested more information from you via the Trustpilot app so I can look up the ticket to provide more context to your feedback. Looking forward to hearing from you! Edit 5/5/25 Thank you for providing more information. After reviewing your referenced ticket ID 2154496 it looks like the reasons the call was failing was because you did not go through the process of CLI verification. Once you complete this, your calls should be going through with no issues. Please reach out if you have any other questions.