TelnyxReviews of telnyx.com

SCAM ALERT-They claim .005 a min, but 95% of all the nation is at .07 a min or 7 cents a min. They lie about it when you chat or call them, just down load the rates sheet and pull the costs in the USA. It's ridiculous to be so dishonest about the service. No business owner should work with this company if they do any outbound sales. RIP OFF REPORT I will be reporting this to the FTC for an investigation. Please Download the rate sheet and you will see for yourself the rates they claim that most of the USA is .005 but its not true. 15667-Areas or Zones are 7 Cents a min. 315-Areas or Zones are .005 Cents a min. We did a few test calls and our average was over 4 cents a min. RUN AWAY FROM THIS COMPANY....FAST

Support service is a logical nightmare, pure Kafkian situations that become unbelievable. I paid for a phone number to receive international SMS and it doesnt work. I contacted support and that's when the nightmare begins. Two weeks since I reported this. Each time they respond, it is a new agent that sends an absolute random response, 100% different than the criteria of the previou agent. They are clueless about the previous messages in the ticket and only seem to see the last response. It makes it impossible to address any technical issue. Im still waiting for someone to read the whole ticket and provide a relevant response to solve the bug. I totally NOT recommend this company to anyone. I will go and find another service. UPDATE 10th November 2025: yours is the typical response of a company that is blind to external feedback in order to protect itself from criticism. The problem here is not clarity in how number capabilities are presented. The problem is your support service system being dysfunctional and any manager with the will to take a proper look would be able to see it just by spending a couple of minutes reading the full ticket. Besides that, you were supposed to fully refund the purchase and you just refund half of it. I basically forgot about the other half because your support team is just unable to handle this basic request and even became unresponsive.

I would highly recommend against using Telnyx LLC -- it seems that this company does not care about its customers and new business should stay away from it. First, Telnyx was associated with a huge fine of roughly $4.5 million from the FCC because its VoIP services were implicated in a massive robocall / fraud scheme (approximately 1800 illegal calls in 17 hours). They deny any wrongdoing, and they assert that they took immediate action once they became aware, but the depth of the violation raises serious questions about oversight, controls, and how safe your account or traffic really is. Second, Telnyx was also a respondent in a discrimination complaint for citizenship discrimination under the anti-discrimination section of immigration law (8 U.S.C. 1324b). [Department of Justice] While the case was eventually dismissed after a settlement, the fact that it happened at all raises concerns about internal practices. Finally, a colleague of mine who also uses Telnyx had his account breached two or more times in the same month with a ridiculous amount of charges appearing out of nowhere, and when the customer service was brought in, they permanently shut down the account, which caused a HIGHLY detrimental effect on his company and clients. Very unprofessional. I HIGHLY recommend staying away from this company due to too many red flags, constant compromises, and lack of customer support.

Something as simple as buying a number as an individual ended up taking nearly two weeks and still failed. I added credit and placed the order. No problem with taking my money. Then, after waiting days with no update on the order, I contacted support. We spoke a bit and realized the issue was regarding the proof of residence. I changed that file, which fixed the issue that blocked the order, but then the order was canceled! So the whole week and support chat was wasted for no reason and I had to start over on ordering. I even tried again with a local number after all national ones suddenly disappeared from the purchase list, only to find that was unavailable too since the only options were not from my city. It seems every order and document is manually verified, which would be fine if it didn’t take that long for a basic mobile number. The website also forces you to upload a business license even when purchasing as an individual, which clearly isn’t well thought out. That lack of attention to detail carries through the entire customer experience. It’s cheap, but not enough to justify wasting days or weeks for something that should take minutes.

I’ve been a Telnyx customer for some time, but these last few weeks have been an absolute nightmare. Since October 8, 2025, I have been completely locked out of my account due to a serious flaw in their login system — and despite reaching out multiple times via email and live chat, I’ve still received no real resolution. When trying to log in on my laptop, I’m prompted to “confirm a code on another device.” The problem? Telnyx doesn’t even have an app capable of communicating with the browser, so there is no device that can receive the code. There’s also no option to send the code to the verified phone number set up for two-factor authentication, which defeats the entire purpose of having 2FA in the first place. As a result, my account (and API access) have been completely unusable. I first contacted support on October 8, and the only initial reply from an agent (“Akshata”) was one sentence: “Please email [redacted as not allowed on trust plot] .” That was their entire response to an emergency that was halting my business operations. It then took four days (until October 12) for another agent (“Sam”) to respond — and after providing detailed verification info, my ticket was suddenly closed by October 13 without any resolution. On October 14, I sent a full escalation email explaining the issue again in detail. I made it clear that Telnyx’s login system was broken and that I had already emailed all addresses provided. I specifically requested escalation to a manager (Karl) and immediate assistance. Instead, I was told yet again to “contact [redacted as not allowed on trust plot] ” — the same unresponsive address I had already emailed multiple times. I kept following up daily, sending increasingly urgent messages, but it wasn’t until October 22 (nearly two weeks later) that someone finally replied to the original email chain — and even then, they didn’t seem to have read the previous context, asking for the same information I had already given several times. To summarize: First contact: October 8 First reply: minimal response, same day Next meaningful response: October 12 (4 days later) Ticket closed prematurely: October 13 Escalation email: October 14 Email reply delay: 8 days between October 14 and October 22 Issue still unresolved as of October 23 That’s over two weeks of downtime, no reliable access, and no effective communication from Telnyx support. Their “live chat” is anything but live — it’s a message board where responses take days. Their verification system is broken, and their email support is virtually nonexistent. Because of this issue, my business operations were completely disrupted, and I’m now being forced to move services to Twilio instead. I’ve even had to consider filing chargebacks for payments made to Telnyx since I’ve received zero service during this time. If you’re considering using Telnyx — don’t. Their login system is broken, their support structure is dysfunctional, and their delays can leave you locked out for weeks with no help in sight. I would strongly advise any serious business to look elsewhere.

With Skype shutting down, I transferred my long-time company phone number to Microsoft Teams. However, due to limitations in Teams, I decided to switch to another provider. ChatGPT recommended Telnyx, and initially, everything seemed fine. Unfortunately, my experience quickly turned into a nightmare. Despite completing KYC verification and providing all required business information, I’ve been unable to send SMS messages to my customers because my account hasn’t been upgraded to Level 2. I’ve contacted Telnyx support every single day for the past five days — through email, Slack, and their chatbot — but I keep receiving the same generic response: “Please provide your information to create a Level 2 and 10DLC brand.” The problem is, I’ve already done that multiple times. No one seems to actually review my case or take ownership of resolving it. To make matters worse, their documentation now suggests I can’t even port my company number out to another service without this Level 2 upgrade. This has left my business communication completely blocked and caused significant frustration. I simply want my company number — the one I’ve used for years — back from Telnyx.

Telnyx has no meaningful support. I set up a Telnyx account for several reasons, including SMS messaging, IOT SIM Card usage, and SIP singnalling. While the SIP and IOT SIM cards worked well, I cannot use SMS messaging until my account is "Level 2 verified". I put in all the information necessary for Level 2 verification, and verification has been denied. The only recourse is to "contact support", so that is what I tried. There is a customer support phone number, which is excellent if you are interested in listening to on-hold music, being told that "your call is very important to us", before being dumped into a voicemail mailbox after 15 minutes, where you leave a voicemail, where you explain your issue and request a call back, which will never happen. I tried to get support for over a week, left 3 voicemails, and filled out the support request form on their website, and have still not, a week later, received any contact from Telnyx regarding my issues. If this is how they support people trying to implement their product and give them money, I am afraid to think what support would look like if there was a serious product issue or security vulnerabillity.

Horrible experience and 2 days wasted. 24/7 customer service. Haha; their support is just the worst. I'm running a legit company, and they won't verify my account because at first, their "AI BOT" didn't approve my details, and the only thing they can do is delete my account so I can create a second one and maybe, just maybe, the "AI BOT" will verify me. What a sick joke. On the second try, after providing my details, my account got suspended. I've never been more disgusted at a company. Seriously, I would recommend not to use their services. Ohh, and their 24/7 customer service takes 2-3 days, just to reply and it hasn't been helpful even once.