Telestial Inc.Reviews of telestial.com

I had purchased a ekitV600 back in 2011 and wanted to reactivate. I contacted Telestial customer service and they stepped me through to getting a new SIM card to having to replace the battery. I asked so many questions and they took their time to explain them all.

Ordered the phone, an eKit 4C, on Monday, and received it two days later as promised. I installed the SIM card, charged battery, with included charger, and things seem to be working - connected to US carrier (ATT at work, T-mobile at home), and able to make and receive calls. Haven't tried texting but no reason to believe it won't work. I haven't used the phone where I'm going yet - New Zealand - but am pretty confident it will work. Great that it has two SIM slots in case I want to get a local one at the airport.

I just got phone today, installed SIM card, charged battery, was not sure of the "no service." I called the 1-800 number and got immediate attention which was helpful. I have not yet used the phone in Europe but I now feel confident it will work and if not satisfied I will have immediate access to support services.

I went through a large number of websites looking for an unlocked quad band phone for a trip to the UK and also for a winter long sojourn in the Caribbean. After looking at reviews and calling plan rates, telestial came up as the best by far. Placed the order and got it today - no delays or problems. Charged up the phone and inserted the UK sim provided. Got a US number and UK number, very easily. Tested it by texting a message from my usual ATT iphone to the US number. All good. Texted my UK number, no problem. For some reason though, can't seem to send a text from the telestial phone to my US phone using the sim toolkit app (which the enclosed instruction booklet says is the cheaper way of doing it), will continue to try various permutations of prefixes. The quick start guide to the JT smartphone is just that, not an instruction book, which would be handy. However, if you get this before leaving on vacation, then it's easy to check on google for any info you may need to operate the phone. I'm used to iphone, so will have to adjust to android - not a big deal, teaches me to be adaptable!

Firstly I was unsure about if there was a microSIM or just standard SIM, so I emailed customer support and received an answer back in exactly 3 hours, pretty awesome! Then I went to the website and it seemed like they updated it to include the SIM sizes or maybe used a bigger font, again amazing. Now on to the best part my order took only 2 days! I ordered on the 8th received it on the 11th. Overall I am very satisfied.

i"ve used these sim cards in the past and they work great. My daughter will be in Greece for a few weeks and its a way to stay connected at a reasonable cost. Easy to use and to refill.

The sim card arrived very quickly and is really simple to set up. Their online account page is very straightforward and their customer services on the phone are brilliant, If your traveling to multiple countries then i would recommend them!

I have yet to see the phone/sim in action for my trip to France/Netherlands, but if it's easy out-of-the-box set-up with both a North American and global number are any indication, I am confident to have no troubles. I did a bunch of online research and kept coming back to Telestial not only because of their competitive rates and customer service reviews, but they were repeatedly recommended at travel site after travel site. Looking forward to using this little nugget!