Telestial Inc.Reviews of telestial.com

Total waist of money. Reception is extremely poor (used their SIM card in UK, Ireland and USA). My phone kept disconnecting and searching for network. In UK and Ireland sometimes I had EDGE connection (so the speed was so slow that I couldn't even send a message in a chat). Extremely disappointed.

Waste of money, SIM card does not Work poor customer care. No body responds or talk respectfully.

DO NOT WASTE YOUR TIME OR MONEY. I bought this phone and extra time to use while on a 2 week vacation in Italy, including a cruise. It came with the SIM card already in it. I called to verify if this was correct and if I could use the phone on a MSC Cruise and was told "yes" it was ready to use once it was charged and I was in Italy. It never worked. I kept getting messages to insert SIM card. When I tried to take out the SIM card, it fell apart and would not properly go back together. Once home, I called TELESTIAL and was told I needed to process return/refund within 15 days and since I was over the 15 days there was nothing they could do. They said their SIM cards come in pieces and it should have snapped back together and I should have called or emailed them while I was on vacation. I explained that to purchase an internet plan or make a phone call would have cost me more money and since I was already out over $70.00 USD I should not have had to do this. I should have just paid for international coverage with my cell phone company or purchased an European calling card. WHAT A WASTE !

I used Telestial about 4 years ago for a Europe trip and despite a bit of a surprise at incoming costs (low as they were) I thought it was good. Now, there's a lot of different options around, local sims upon arrival are still competitive but riddled with setup issues and limitations on support unless you're in an English speaking country. You need to look into the details on all of these, but Telestial has become even cheaper, support was fine, great reception most areas. Make sure you're more than 1 day prepared and know the details of what you're getting, because compared to the other options I've tried recently, Telestial has no hidden crap whatsoever and is far less of a headache.

The phone was 2 days late. It didn't work, after a half-hour phone call with their tech support (who didn't sound the LEAST surprised). I sent it back. They said it DID work; they would send the phone BACK to me. I emailed them my mailing address; they said they never got the email. After another phone call (hold for 20 minutes), they said they'd mail it back to me

Telestial used to be a good company but they have changed. For us in North America we used to get a U.S. number with our U.K./Global number. They changed that so the US number is $2/month and they make it difficult to keep your balance active to. When they made their service change they said they sent us an email (which I never received) about my old sim being inactive and having to get a new one. There are better international mobile services out there. Telestial also refuses to refund my balance to me as well. Go with a different company.

Absolute joke with regards to pricing. 3x days into my European holiday (30 days) and $50 credit has already been maxed. My phone is not constantly roaming and I ensure to keep mobile data off until required. My time on mobile data has also been minimal with only a few photos posted and social media feeds refreshed. Refusing to recharge and give this company more of my money. Would have been cheaper to use my Australian Sim card and pay the roaming fees... Giving 2 stars as reception is adequate.

Currently trying to use the phone and data plan on travel worth limited phone success and zero data success. This means I'm stranded with no navigation tools in a completely unfamiliar city. After dark. Woman alone with my daughter. Not okay.