TeleDirect Call Centers Reviews | Read Customer Reviews of teledirect.com

TeleDirect Call CentersReviews of teledirect.com

4.231 reviews
Sales & Marketing
PO Box 578, Fair Oaks, California

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TeleDirect Call Centers

About TeleDirect Call Centers

TeleDirect is a U.S.-based, 24/7/365 call center providing reliable live agent support for businesses that cannot afford to miss a call. We specialize in inbound customer service, lead qualification, appointment scheduling, and after-hours coverage—ensuring every customer interaction is handled professionally, accurately, and with care. Our services are designed to help businesses improve responsiveness, capture more opportunities, and deliver a consistent customer experience.We proudly support industries such as healthcare, legal, property management, and professional services, with a strong focus on compliance, including HIPAA and PCI standards. Our team operates as a seamless extension of your business, combining trained human agents with advanced call-handling technology to deliver dependable results around the clock.Customer feedback is a critical part of how we grow and improve. If you’ve worked with TeleDirect, we encourage you to share your experience. Your review not only helps us maintain our high standards but also helps other businesses make informed decisions when choosing a trusted call center partner.

TeleDirect Call Centers (teledirect.com) has 31 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: teledirect.com
Website: teledirect.com
Category: Sales & Marketing
Location: Fair Oaks, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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TeleDirect Call Centers reviews

31 approved reviews, newest moderated first

Dave
Jul 28, 2023
Horrible experience
Horrible experience. Waste of money.
Response from TeleDirect Call CentersNov 10, 2023
Kindly provide your account details to help us identify your account.
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michelle G.
May 30, 2023
TeleDirect has been a valued partner of AlphaTheta Music Americas, Inc.
TeleDirect has been a valued partner of ours for several years, and we have thoroughly enjoyed working with them as part of our extended team. The staff is knowledgeable, helpful, and agile. They have managed to seamlessly blend into our operations, and implement changes quickly as market conditions dictate. I would not hesitate to recommend this company.
Response from TeleDirect Call CentersJul 20, 2023
Thank you for your recent review of our service. We're overjoyed to hear that you had a positive experience with us! Again, thank you for taking the time to share your feedback. We look forward to serving you again soon.
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Paul
May 25, 2023
My CSR is responsive and informative
My CSR is responsive and informative. Their dashboard makes it easy to requisition phone numbers without any help from anyone else. Campaign creation is a piece of cake.
Response from TeleDirect Call CentersJul 20, 2023
Thank you for your recent review of our service. We're overjoyed to hear that you had a positive experience with us! Again, thank you for taking the time to share your feedback. We look forward to serving you again soon.
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Grateful Dave T.
May 25, 2023
TeleDirect has done an admirable job…
TeleDirect has done an admirable job for us ensuring connection with our clients. Colleen Sullivan is a most accommodating and efficient account manager. There will always be fine tuning of any product and she continues to make that process easy and effective.
Response from TeleDirect Call CentersJul 20, 2023
Thank you for your recent review of our service. We're overjoyed to hear that you had a positive experience with us! Again, thank you for taking the time to share your feedback. We look forward to serving you again soon.
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Cam H.
May 24, 2023
5 Stars for Kat Keys and TeleDirect
Kat Keys with client services has been amazing. We are able to reach out to her and get personal service whenever we have questions. Providing that type of service can be rare these days! Thankful to have Kat and TeleDirect on our side.
Response from TeleDirect Call CentersJul 20, 2023
Thank you for your recent review of our service. We're overjoyed to hear that you had a positive experience with us! Again, thank you for taking the time to share your feedback. We look forward to serving you again soon.
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Ruby J.
Apr 22, 2023
Recommend TeleDirect Services
After being a client of and working with TeleDirect services for about 15 years, TeleDirect's commitment and ability to evolve with and respond to the challenges of supporting direct mail marketing is clearly impressive. The business really is all about people; caring for clients and their potential customers, caring for your own employees, which is delivered by this company.
Response from TeleDirect Call CentersMay 4, 2023
We are thrilled to know that you had a great experience with our services, and that we were able to meet and exceed your expectations. Thank you for taking the time to share your experience with us and for choosing TeleDirect for your call center needs.
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Carol M.
Apr 21, 2023
Our account Rep Kat always responds…
Our account Rep Kat always responds quickly and efficiently to help with any questions or issue.
Response from TeleDirect Call CentersMay 4, 2023
Thank you for taking the time to share your experience with us and for choosing TeleDirect for your call center needs.
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Tiffany L. G.
Apr 13, 2023
Top Notch Customer Care
I've not only used TeleDirect in my offices, but I've now referred many of my clients to their services. The customer care we've received since day one and the top notch communication and client engagement experience has been worth its weight in gold. When you're too busy to handle inbound call volume or for seminar reservation services, TeleDirect is the call center for you.
Response from TeleDirect Call CentersMay 4, 2023
We are thrilled to know that you had a great experience with our services, and that we were able to meet and exceed your expectations. Thank you for taking the time to share your experience with us and for choosing TeleDirect for your call center needs.
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