TeleDirect Call CentersReviews of teledirect.com

Complete Waste of Time and Money - Do Not Recommend As a professional who has worked in the service business my entire life, I can say with confidence that the way Teledirect handled my account was completely unacceptable. This is a company that does not prioritize customer communication and seems perfectly willing to let you fail and then blame you for it. We signed up for their service with the explicit goal of testing it over a 30-day window. Despite confirming this numerous times, Teledirec's service used up all of our minutes—a total of $1700 USD—in just a single day. The minutes were distributed across a number of their callers, which was not the intended use case we had discussed. When I raised this serious issue with them, their response was to simply tell me I should have "read the terms and conditions." This is a profoundly disappointing way to deal with a client, especially after a clear miscommunication on their end. It shows a fundamental lack of respect for the customer and an unwillingness to take responsibility for providing a service that was not explained correctly. I rarely, if ever, write negative reviews, but this experience deserved one. I would strongly advise anyone considering Teledirec to look elsewhere.

Simple... too simple. This is not a fake review, my company is a customer not me personally. Often the operators fail to get all necessary information, i.e. address, email. Also when taking reservation they take guest info, but it doesn't include relationship to registered guest, which in my business is important. Once they begin taking waitlist reservations, I am lucky to get a phone number and don't register any intended guests. That means I have no idea how many people are on the waitlist and if I have one open spot, I call and they have 3 guests. I find that the user interface while simple to use, doesn't capture or show necessary info and also that there is no way to track confirmations and/or changes without having to open the reservation and typing it in. I have used other services that allowed me to do all that from the main screen.

Horrible experience. Waste of money.

1 Star is to many for Teledirect. We were told we would have a live operator answer our calls, that is not the case. We got a generic automated message and our customers were put on hold and never picked up. We had customers who were "disconnected" and not called back. I called myself to see what was going on and my customers were right. I called our CSR Loise and was told, "what your customers said is not accurate". I told her I had called myself and experienced the same problems and Loise told me "I was not accurate". Even though I had called and spoke to Loise previously and she told me they did not have enough employees. They charged us 30 minutes for holiday's when no calls came in on the holiday. I had to call multiple times to get the minutes credited back to me. You think you are getting a good deal with them paying by the minute until you start seeing they are taking 5 minutes per call and you are getting a 5 word message for this 5 minute call. They do not stick to the script you send them always missing information and claim the customer would not give them the info. People always call and leave a message and refuse to give you their name. You are better off with VM you get from your telephone carrier than using this company.

Scam. Professional thieves! Not informing properly that they charge the customer 1 EUR a min for a call. Instead, they hide this information in a text to make it legally acceptable. Loathsome!

I would not recommend Teledirect.com for call center solutions. We hired them to answer calls and they keep answering with the wrong greeting and even the wrong company name. They did not take the complaint seriously and they refused to fix the problem. There are 6 documented attempts from me alone, plus others in my company. Teledirect is NOT a good call center.