TelapsychiatryReviews of telapsychiatry.com

No direct communication from Doctor Melton after contacting for 48 hours. She changed my medication without notifying me in advance and would not follow up with me when adverse side affects occurred.

I made the appointment for ADD. I typically use Google calendar, add appointments there and keep my appointments. I missed my first appointment. It was a few weeks out from when I first scheduled and I simply forgot. I usually receive appointment reminders, check my calendar and find that the appointment is already there. With this appointment, I did not receive any communication from the office after I booked the appointment and gave them my insurance AND credit card information. As a remote service treating people with ADD sending reminder emails, like every other service that uses digital means to set the appointment, would improve things for patients.

They were unable to properly verify my insurance benefits. The team was not proactive at communicating any issues. I have been forced to call multiple times to try and resolve the billing issue. They are now no longer responding to emails or helping me get the appropriate paperwork so that I can properly file a claim with my insurance company. They never filed a claim and just charged me directly and won’t help resolve the issue. Feels like a scam organization looking to just charge clients full price and lie about using my insurance.

The link I was provided for my call did not work.

blew up my phone to make an appointment only to find out days later that they didn't even take my insurance

I will never use or recommend this service. Ever. Within two hours of an email saying I was "accepted" and should follow the provided instructions to schedule an appointment, I was called by a rep to schedule an appointment. It was a work day and I was working. I could not follow the email instructions while I was in meetings! And I certainly did not appreciate getting a phone call. This "service" seems to care much more about its income than about the needs of people who try to use it. Update: As to the "reply" this review received ... the service *did* contact me by email, but was so impatient that it contacted me by phone just two hours later. The second contact was unnecessary, intrusive, and very pushy. I stand by my initial review.

Constant spam calls/texts.

A terrible experience. I talked to a representative whom “helped” to schedule an appointment. I filled out a 20 page questionnaire but never received an appointment reminder. I then called and was informed my appointment was never scheduled. The lady did schedule another appointment for 830 the next morning,I filed out the 20 page questionnaire again to find out the doctor decided to cancel my appointment 20 min before the schedule time. I couldn’t get ahold of anyone and it was an over all terrible experience. Do not recommend.