TeforsReviews of tefors.com

Good product, over all happy with the result and shipping times. Prises could be better. Mush adons that could have been avoided with better customer response and service.

A great product but almost lost hope I love the bag and all the components which I got by backing Tefors’ new all in one bag the Ultimatum. However, I did not love the occasional long period without updates and occasionally the lack of news concerned me. Over the few months which had a significant delay, I was concerned as a backer but now that I see the product with more of us backers I am generally content seeing how the product worked out for me and how confident I feel as a consumer now. If I did not worry about not receiving my backed product with the excessive delays, I would have given a full 5 stars.

Participating in this project was a very dangerous support for me, who is not good at English. Still, I was attracted to this bag and decided to support it, but I can't deny that every time I saw other supporters' posts on the support bulletin board, my anxiety grew. A long time has passed since the offer of help and the payment. Around the beginning of July, I finally found a message from another supporter that the product had arrived, and I was also looking forward to its arrival. However, after the tracking status of the logistics company was updated to the shipment, further updates were lost even in the last week of July. So I decided to send an inquiry email to the support address. A few days after receiving a reply saying that the package would arrive in Japan in about a week after customs clearance, a second problem was discovered. I was informed that my home address was registered incorrectly due to trouble with a logistics company and that it was pending in DC. Luckily, I was able to get in touch with DC immediately and finally pick up my bag. I've been using it for about a month now, and I'm very satisfied with how it works. If I hadn't summoned up the courage to inquire at that time, it might have been thrown away without being delivered. Thanks again for your timely response from support.

Received my bag and very happy with the black Saffiano. Really classy and so many areas for storage. It did take a while to receive the order when the anticipated date of shipping was in April (arrived in July). However, it is worth the wait. We did receive updates (7 of them) during the time and some are still receiving their bags at time of writing this review. However, since I have been using the bag for a week now, I was wondering if it is still possible to order additional accessories since they are really good quality — i.e the expandable bag and the camera/food bag. You will like it when you receive the bag!

I recently posted a review about the Telfors Ultimatum bag .. here it is : "Wooo Hooo - Mine has just arrived !! (Telfors Ultimatum bag) The only downside is that my wife said "You should have bought TWO, it is lovely" Then it got worse .. My daughter was visiting she said "No ! No ! ... you should have bought THREE !! " Very happy" .................. Having said this I need to say why only 4 out of 5 stars The product is more than what was promised. This will last a long time and is unique and wonderful . The issue I had with Telfors is they were late with delivery and whilst they were very kind and responded to requests about the delays ... what they wrote about was how hard they were trying and how wonderful their people were(are) rather than answer the questions directly of "where is my bag". I am certain the way they responded was cultural and not intentionally provocative. Where I come from they could have said something like "We apologise your product is running behind schedule. Our ambition is to deliver what is promised in quality and we can't compromise on this as it would be breaking our promise to you. Delivery times have strung out and we believe that instead of delivering in(say) May this year , we believe that there is a two to three month delay because of etc etc (facts) ... we will keep in touch and do our best. Products will be delivered and we will keep you informed .. .. anyway .. an exceptional product was delivered and so I am writing this review . Will I buy again from Telfors ? Yes I think so . Was the process made difficult and confusing through Kickstarter - yes I believe so . I think Telfors can do with learning and projecting integrity - simply put "We will do what we say we will do" They said we would have an amazing bag in a certain time period - they got this half right and accidentally annoyed some people in the process byu letting so many people down with delivery times.. The company needs to learn how to meet the expectations they creat in all aspects. I buy for quality and need - sometimes great things take longer to make than expected .. so I have forgiveness in the delay, and gratitude for the end product.

There were a lot of issues after I got my pair of Tefors Flex 2.0's from the Kickstarter project. Getting a new pair that were the right fit cost me a lot of time, energy and effort, but eventually it was all sorted. I wish half stars were possible, because I don't want to give 3 stars, but it's actually not worth 4 stars too. So I have to give a 4 star rating as I eventually got what I was promised. I do hope it's a wake up call for Tefors as they really have been lacking in communication and kept me waiting too long.

I've been patiently awaiting the arrival of these shoes, which I purchased through Kickstarter. I understand that lead times can be extended, especially with the impact of factors like the pandemic. Despite my multiple reminders with no response, I was pleased to receive a response last week, and the service has since improved significantly. I'm now quite satisfied with the resolution we reached, the professionalism of the communication, and the exceptional quality of the product I received. In fact, I've already ordered a bag and eagerly await the arrival of another product. Thanks for making this journey end on a positive note, and I can't wait to put my new shoes to good use.

EDIT : The company reached out to me lately and went above and beyond to try to understand why I was disappointed in the product. They ended up sending me a new pair which I was able to test for a week now, so I'm able to edit my initial review. The shoes are comfortable, and look way better than the first pair. The leather is thin but looks nice. Where the first pair turned unwearable after the first wear, the ones I got right now seem to be ok ! There is still some wavy texture on the upper in two spots but I suspect it's a consequence of how the leather is sewed to the inner. Natural creases look as they should and these are way more comfortable than traditional work shoes. I think these Flex 2.0 are a nice alternative for those who wanna dress up for work while being comfoirtable all day. I'm also happy with the customer service after all. it may have been long, but the fact they reached out and were willing to send a new pair free of charge so I -could- change the review is a good sign ! Thanks Andi.