TeforsReviews of tefors.com

Response from TeforsOct 21, 2024

Martha, please know that your concerns were heard, and we’ve since addressed and resolved the issue. Please know that we’re here to help with any further concerns you may have. We hope everything is now in order and look forward to hearing your feedback. Thank you for your patience and for giving us the opportunity to make this right.

Response from TeforsAug 22, 2024

Suraj, we’re sorry to hear that you found your experience with our bag didn’t meet your expectations. While the Ultimatum bag is designed to offer versatility, we understand that different users have different needs. We noticed that you didn’t reach out to our support team before posting this review, and we wish we had the chance to assist you directly. As soon as we saw your review, we contacted you to better understand your concerns and offer solutions. Please know our team is always here to help out and offer solutions to any possible situations that may arise and we look forward to helping you get this sorted out

Response from TeforsApr 25, 2024

Hi Joy, We're truly sorry to hear about your experience. We understand the frustration of waiting for your order, and we sincerely apologize for the delay. To assist you further, could you please specify which product you ordered? Additionally, providing us with your order number or the email address used for the order would greatly help us in investigating the status of your shipment. Once we receive this information, we'll do everything we can to resolve the issue promptly. Thank you for bringing this to our attention, and we appreciate your patience. Best regards, Tefors Team

Response from TeforsMay 22, 2024

Keeli, we're sorry to hear about your frustration regarding the return process and the associated costs. We understand that return shipping costs can vary significantly from country to country due to various logistical and legal factors. This variability is why we include a disclaimer in our terms and conditions, advising customers to be informed of any potential local costs or regulations for returns to our workshop in China. We regret any inconvenience this may have caused and are sorry you feel this way. In an effort to provide a satisfactory resolution, we offered alternative solutions that would ensure you do not incur high return shipping costs or face the uncertainty of customs fees. Additionally, these solutions are designed to expedite the refund process, alleviating the need for lengthy waits. Our primary goal is to make every customer’s experience with Tefors positive and fulfilling. We value your feedback as it helps us improve and adapt to better meet our customers' needs. Thank you for bringing this matter to our attention and for giving us the opportunity to address it.

Response from TeforsMay 21, 2024

Derek, we are very sorry to hear that your experience does not reflect the quality service standards we hold for our brand. Please know that our team is currently working on helping you resolve this. The fact that our Flex Shoes collection has been discontinued temporarily impacted our ability to send you a replacement with the correct size. We are a small team at Tefors, and while our aspirations are big, our journey is filled with learning curves. Your patience and feedback are invaluable to us, especially now. We appreciate you giving us the opportunity to rectify the complications you have experienced. We might stumble along the way, but please know that we are wholeheartedly committed to taking responsibility for our missteps and rectifying them within our means.