TeeNaviReviews of teenavi.com

Response from TeeNaviOct 9, 2023

Thank you for your wonderful feedback! We're thrilled to hear that you had a great shopping experience on our website and that you're satisfied with your purchase from TeeNavi. We take pride in offering a wide range of unique and high-quality shirt options. It's fantastic to know that you found our website easy to navigate and appreciated the variety of designs. We also aim to ensure that our shirts are comfortable and have clear, crisp graphics. We understand the importance of size options, especially for customers like your husband who prefer a looser fit. We're delighted that the size worked well for him. If you ever have more shopping to do or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your support and look forward to serving you again. Enjoy your new shirt!

Response from TeeNaviSep 26, 2023

I'm sorry to hear about your experience with our company, and I appreciate your feedback. We apologize for the delay in the delivery of your order and the poor communication. Firstly, I'd like to address the timeline of your order. You placed your order on August 11, 2023, and received it on August 25, 2023. Our production time typically takes 2-3 business days, which means your order was processed within this timeframe. However, I understand that the delivery time was longer than expected, and this is where the issue seems to have occurred. Tracking Number: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9274890259619202724118 Our website states that customers should expect to receive their orders within 5-10 business days from the shipment date, not the order date. We acknowledge that there was a delay in shipping, and we are genuinely sorry for this inconvenience. Please note that our business days do not include weekends as we do not operate on Saturdays and Sundays. Regarding communication, we are committed to improving this aspect of our service. We understand the importance of keeping customers informed about the status of their orders, especially when delays occur. We will review our communication processes to ensure that such delays are communicated promptly in the future. Once again, we apologize for any inconvenience this may have caused. If there's anything else we can do to make this right or if you have any further concerns, please don't hesitate to contact us. Your feedback is valuable to us as it helps us enhance our service and prevent similar issues in the future. Thank you for bringing this matter to our attention.

Response from TeeNaviSep 13, 2023

Hi Eryn Derderian! We are deeply sorry for all the inconvenience caused. This is not the kind of experience we want you to have with us. If you need any further assistance, please feel free to contact us via our email [email protected]. We look forward to serving you again soon! Sincerely, TeeNavi LLC