Kevin S.
Unimpressed
5-10 Business Days Was Promised for Shipping, Took Three Weeks to Arrive, A Week Later than When the Shirts were needed. Communication from Company was Poor
Response from TeeNaviSep 26, 2023
I'm sorry to hear about your experience with our company, and I appreciate your feedback. We apologize for the delay in the delivery of your order and the poor communication. Firstly, I'd like to address the timeline of your order. You placed your order on August 11, 2023, and received it on August 25, 2023. Our production time typically takes 2-3 business days, which means your order was processed within this timeframe. However, I understand that the delivery time was longer than expected, and this is where the issue seems to have occurred. Tracking Number: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9274890259619202724118 Our website states that customers should expect to receive their orders within 5-10 business days from the shipment date, not the order date. We acknowledge that there was a delay in shipping, and we are genuinely sorry for this inconvenience. Please note that our business days do not include weekends as we do not operate on Saturdays and Sundays. Regarding communication, we are committed to improving this aspect of our service. We understand the importance of keeping customers informed about the status of their orders, especially when delays occur. We will review our communication processes to ensure that such delays are communicated promptly in the future. Once again, we apologize for any inconvenience this may have caused. If there's anything else we can do to make this right or if you have any further concerns, please don't hesitate to contact us. Your feedback is valuable to us as it helps us enhance our service and prevent similar issues in the future. Thank you for bringing this matter to our attention.