teelaunchReviews of teelaunch.com

The material was cheap and the size would fit a child.. Very disappointed. First time ordering and would never order again.

I got a customer ordering a few hoodies from me. Teelaunch charged me as expected, but then they charged me AGAIN for the same order. I literally lost money on that order. They are just ignoring me and telling me that "Nothing wrong has happened, we only charged you once" when I send them printscreen off the bank record clearly showing that they charged me twice for the same order.. Jesus christ. Never use Teelaunch again, I lost $70 for selling items, when I should have gone + Use Represent instead, 100 times better..

Disappointing as I had heard good things, probably my naivety being first time but generalized responses to my emails with no attempt to discuss or clarify. You are charged a shipping fee on each purchase which is not advised anywhere so I need to guess what they may charge before setting my pricing, I think that's why there product pricing appears reasonable. Then the customer pays another high shipping fee. Most bizarre thing I've ever heard of in traditional business but then again I'm new here. Much cheaper for me to order stock myself then ship it to clients. But for me I thought this drop shipping idea sounded good. Hopefully the goods do come and are fantastic

I fulfilled approximately 50 orders with Teelaunch. The quality of the shirts are acceptable, tho not extraordinary. However, the customer service experience is extremely frustrating. They switched websites while I was their customer and the new site offered some improvements but it also introduced many errors that required me to contact customer service. The only option to get ahold of them is via live chat although I never received a response within 30 minutes of posting in chat. They claim to have fast shipping, but in reality it takes some time. I live in Canada and getting a shirt I ordered took at least 3 full weeks. (Thankfully most of my customers are in the US). I sent a product to a relative who lives in the US as a gift and it took over a week and a half. But their prices were very competitive so I stuck with them for a bit in spite of the bad service and slow shipping. In the end I stopped being their customer because they could not help me with a credit card issue. When I started doing business with Teelaunch they accepted PayPal which is my prefered way of doing business online. When the switched to the new site they stopped accepting PayPal. I added my CAD credit card to process a few orders. I didn't like the idea of paying for my shirts with CAD because the rate is bad and because my card company charges a small fee to do the conversion. So I got a USD card just to use on Teelaunch. But for some reason that card never worked on their site. I entered it and re-entered it several times. The card is brand new and has a high limit. I've done several tests buying a few things in-store and online with the card and never had a problem. But no matter how many times I tried, Teelaunch seems to be the only retailer on the planet who won't accept this new card I got. I suspect the issue has something to do with it being a Canadian USD card with a Postal Code (not a zip code) for the billing address--but no one from customer service could ever help me with the issue. In the end I switched to another company and am much happier so far. If you like being treated like a human when you need to contact your fulfillment co, if you enjoy being able to brag about your fast shipping, or if you live outside the US I would highly recommend using any other company besides Teelaunch.

I don't recommend teelaunch to anybody who's doing shirt services 1. Poor Customer Service 2. Worst Customer Service 3. App is not reliable as it doesn't have clear steps and app Support Team 4. Help widget is useless and B.S!

This company will waste your time for weeks and never ever send you an actual product. The owner claims he's to busy to run his company...then why waste anyones time or money?

I started using TeeLaunch in February 2015, after being a customer of their previous site on deco network, Online Shirt Stores. Customer Service was fair to good at first, with some problems popping up, but things have deteriorated to the point where the issues that have come up and gone unresolved are unacceptable. Here is a summary of some of my problems with teelaunch: - Orders were marked as shipped with a tracking number provided only for me to find out when a customer filed a Paypal dispute for non-delivery that teelaunch never shipped the item - Packages with tracking numbers that led mysteriously to the same town in Texas, where I had no sales, and then having the items reported as not delivered by the customer - Orders marked as shipped with no tracking number, only to find out that the package never arrived to the customer, with my having to refund the customer - Promises from teelaunch of replacements to be sent for blurred prints that shouldn't have been sent to my customer in the first place, only to find out weeks later that the replacement was never sent, even after multiple follow up emails from me and teelaunch showing me "proof" that a replacement order was entered into their order system. - I had a customer receive a bad print where the design was cut off, with 2 inches of the design missing on one side. When I asked for it to be re-sent, it was re-sent with the same mistake. I had to issue a refund to my customer - Promises that orders that were weeks old would be processed by the owner himself within 24 hours, only to find out over a week later they were never shipped. Getting teelaunch to respond to my concerns by email was very time intensive. I constantly had to follow up and prod them to send out orders that they had messed up. If I let up it was quickly forgotten on their end. As for the positive reviews from April 2015 that the owner likes to reference as proof that bad reviews are from disgruntled customers, they were solicited from a small group of customers, including me, from teelaunch's old deco network site. We were asked in an email from the owner to leave him good reviews here to help get stars beside their Google PPC ads. I expect a new batch of glowing reviews in response to my negative review. I can't decide whether they are just incompetent or whether I wasn't considered an important enough customer to have errors that were clearly their fault dealt with in a timely or effective manner, or at all. From March to October 2015 I processed about 960 orders with teelaunch, with about another 800 to 900 on their old deconetwork site. That's about 60% of my sales volume processed through teelaunch. Maybe that's not enough volume to give my complaints and concerns any weight. The rest of my orders were processed with another POD site I had no issues with. I have deleted my account. I can't imagine doing business with them again under any circumstances. So why did I keep using teelaunch? Because they are cheaper than other POD sites. But it's reached the point where the amount of time I've spent having to follow up with them, the negative feedback I've received because of their mistakes, the money I've spent refunding shipping costs to customers as a goodwill gesture because of slow or incorrect orders and teelaunch's absolute refusal or inability to deal with quality and customer service issues, I realized I actually save money by using another site. And I no longer have to worry about what next teelaunch problem is waiting just around the corner. UPDATE: NOV 11 - I am still waiting on teelaunch to refund me for orders that went missing or were sent out with errors and haven't been replaced.

Customer service is non-existent. Left hanging for days - can't phone, Skype, SMS. Nothing. Just an email that no one responds to. Can't possibly imagine leaving my customers at their mercy. Look elsewhere.