TechSoupReviews of techsoup.org

I have dealt with Techsoup for years. But, since they have turned off telephone support. I have found it impossible to contact them. They advise that there is a chat service, but it is no where to be found. I bought 2 antivirus software and have not seen anything about how to turn it on. No help from tech soup and no help from the antivirus company.

Sent payment but they refused to answer any correspondence or supply the product we paid for. Very sad they are scamming charities in this way.

The worst company in the world. I am a charitable organization in South Africa, and I was registering on the Microsoft website for charitable organizations, and unfortunately the review is through this bad company. I sent all the required documents to support and the support said I want to contact you by phone and they did not call or respond to me after that. I don't know what this mockery and insult by this company is

They cut off our email service with no warning and just before they closed their offices for 4 days. Left us with no email and their directions for restoring the service did not work. Completely unprofessional and unfriendly to a non-profit organization. :(

Absolutely the most terrible company in America at customer service. Do yourself a favor and do not use this company, especially for Intuit or Quickbooks. They will never help you or get back to you with a question. WORST CUSTOMER SERVICE IN THE NATION!!!!

Terrible organization at verifying nonprofits. We have wasted weeks sending document after document and they won’t verify the nonprofit even though they say it can be verified by the IRS website.

What happened to TechSoup??? They used to be there for its nonprofit customers. How many millions of dollars are they raking in and they cannot staff their phones. They no longer even have a sales line where one can call in to order software. Why are they only open 3 days a week now? Are they going out of business? I have a crisis. Quickbooks is discontinuing the 2020 desktop version at the end of May and I have not heard from TechSoup on what options I have. They should be contacting ME instead of ME trying to get through to them. I bought the software through them. They should have their customer's best interest at heart. So sad. Have been using TechSoup for 30 years. If the price discounts through TechSoup were not so good, I would leave them for another software vendor. Do we have another option to TechSoup for our nonprofit software purchases? Update: TechSoup needs to be revamped back to how they started - helping nonprofits purchase affordable software. Now they bombard you with emails every day for their products and services and when you go to the website to see them you get a teaser price "only $5 to access discounted price for Adode Acrobat Pro." Then they hide the true cost which is $12.99 per month forever, now that all software has become cloud based subscriptions. Customer service is gone. Here is the latest. Only four hours a day for 4 days and it better be important (I was on hold for 3 hours trying to get through.) "For urgent matters or for canceling a request, call 1-800-659-3579, Monday through Thursday, from 7 a.m. to 11 a.m. Pacific time" Chat with a live agent has disappeared. How are they staying in business. Ellon Musk needs to buy them out and fix this company. I am just sick as I have been using TechSoup for over 30 years now in church and mission administration.

Horrible customer service. You can't get in touch with anyone and have to wait forever and then if you do get a hold of someone after multiple attempts they are rude.