TechnoReviews of technofficial.com

Response from TechnoSep 6, 2024

Hi Anthony, Thank you so much for your patience, and I’m really sorry for the delay in getting back to you! I believe we’ve now sorted everything out with our offer, and I truly hope you’re happy with your new purchase. 😊 We always aim to make things right, and I’m glad we could get this settled for you. If you wouldn’t mind, it would mean the world to us if you could kindly remove the review whenever you get a chance. If you need anything else or have any further questions, I’m here for you! Thanks again, Anthony, and we really appreciate your understanding. Best regards, Livvie

Response from TechnoSep 6, 2024

Hi Jessica, Thank you for reaching out, and I’m so sorry for any confusion or frustration! We really appreciate your feedback. I’ve gone ahead and fully refunded your order, as we want to make sure you’re completely happy with your experience. If there’s anything else I can do to help or if you have any further questions, please don’t hesitate to let me know! Thanks again, Jessica, and I hope this helps resolve things for you. 😊 Best regards, Livvie

Response from TechnoAug 7, 2024

Hi Vincent, Thank you so much for your kind review! We're delighted to hear that we could quickly resolve the issue with your case size. Your satisfaction is our priority, and we appreciate your positive feedback. If you need any further assistance, feel free to reach out. Best regards, Livvie

Response from TechnoAug 7, 2024

Hi Ryan, We see from your tracking number that your item was picked up at a postal facility on July 29, 2024. We're sorry to hear about this, especially since you didn't report any issue to us initially. We have reached out to you via email to see if we can help resolve this situation. Please check your email, and feel free to respond so we can assist you further. Best regards, Livvie

Response from TechnoJul 2, 2024

Hi Gabe, We apologize for any confusion regarding your order. Stating that we refused to refund you is inaccurate, as you accepted our solution, and we provided the partial refund as agreed. If the partial refund isn't satisfactory, we'd happily discuss further solutions to resolve this issue. Your satisfaction is important to us, and we're here to help. Please let us know how we can assist you further. Best regards, Livvie

Response from TechnoJul 2, 2024

Hi Saira, Thank you so much for your kind review! 😊 We're thrilled to hear that you love the case and are happy with your purchase. We apologize for the longer shipping time, but we appreciate your understanding. Now that you know what to expect, we hope your future experiences will be even better! If you have any questions or need further assistance, feel free to reach out. We're always here to help! Thanks again, and enjoy your new case! Warm regards, Livvie

Response from TechnoJul 2, 2024

Hi Laine, Thank you so much for your wonderful review! 😊 We're thrilled to hear that you had such a positive experience with our customer service. We always strive to go above and beyond for our customers, and we're glad we could help fix the issues and get you a new phone case quickly. Your kind words mean a lot to us, and we want you to know that we're always here to help. We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks for being such a valued customer! Warm regards, Livvie

Response from TechnoJun 4, 2024

Hi Dante, Thank you for your feedback. We're very sorry that your first order arrived late due to weather events affecting USPS delivery. However, we did our best to make things right. Although the initial delay was out of our control, we shipped you the correct case at no additional cost when you ordered the wrong size. The replacement case arrived within 7 business days. We believe our efforts to compensate for the initial delay demonstrate our commitment to good faith, and we hope you'll consider updating your review to reflect your complete experience with us. If there's anything else we can do to improve your experience, please let us know. Best wishes, Livvie