Ronb
Application form not online!
Quoting (application form) should be online via a website or mobile app, or a fillable PDF, shouldn't be something the user has to download, print, sign etc. A PDF was sent but it was not user-friendly and lot of sections were blocked out. The agent was very helpful to circumvent these issues but then it's a manual process, unlike other insurance sites!
Response from TechInsuranceSep 1, 2023
Hello Baskaran, Thank you for sharing your thoughts with Insureon, we are sorry to hear our services did not meet your needs. While we always strive to provide the best possible service to our customers, we recognize that we didn't meet your expectations here. We’ve recently refreshed our customer service approach to address any gaps in communication and are continuously working on our site to provide the best user experience. Your comments have been shared with the product team and will be considered for future updates. We hope this will improve your overall experience and we look forward to supporting you in the future. Yours Sincerely, The Insureon Team