Mike
Unheard of these days.
I purchased a gaming rig from TecDale through Best Buy Canada. For the first little bit it ran as expected, after a couple months I started experiencing issues (crashes, overheating). Originally I figured since Best Buy was selling them that they would arrange repairs or replacements but they have nothing to do with marketplace purchases which was frustrating. After a month of testing and trying to figure out what was wrong with it, I reached out to TecDale in the hopes of finding some assistance with this issue. Let me start of by saying this, TecDales tech support team went above and beyond my expectations. At the time I was trying to send the PC back to them so they could look into the issue my Mother had medical complications. Not only did they work with me through the entire process, they stand behind their products and services 100% This is something I haven't seen from a company in a very long time, and I have made multiple purchases like this before and ended up having to cut my losses. Not with TecDale, they received the PC and within 2 days had the issues fixed and returned it the same week. Kudos to Jimmy and Mark and the entire tech support team at TecDale. They exceeded my expectations and then some. When I need to purchase another PC I know exactly where I'll be going with my business in the future. 10 / 10 in my books. Thank you again.