tecdale.comReviews of tecdale.com

Was sold a very sketchy refurbished computer that was advertised as a gaming pc. Hard drive failed within an hour of powering it on. After receiving a replacement I realized just how old this thing was and it genuinely can’t run anything other than a browser.

Imagine it's your first time buying a computer online, and instead of receiving the PC you ordered, you're sent a different one without ever being contacted or asked for your approval. That replacement PC, made from inferior components, arrived with problems. I reported the issues to Tecdale in a timely manner, but at the time the cause could not be identified. As a result, my new defective PC sat unusable on my desk. I couldn't repair it because my financial situation and my health prevented me from dealing with it properly, even though Tecdale was aware of my health condition and pc issue. The issue was reported early, but the cause could not be identified at the time. Tecdale about my health situation and issue, yet I feel that it was ignored. Later, I was told that the computer was out of warranty, even though the issue had been reported before the warranty expired. Eventually, the defect caused the PC to fail completely. The faulty power supply or the motherboard's VRM damaged two major components, leaving the computer completely unusable. Now I have a defective, unusable PC sitting on my desk. My life and finances have been shattered by my health, leaving me unable to repair it, while my son's PC, which came from the same order, runs perfectly on the desk right next to mine. This frustrates me more every day. I feel lied to, taken advantage of, and manipulated by a company that benefited from being associated with the Best Buy brand. I had never heard of Tecdale and would never have purchased from them if they had not been associated with Best Buy. Ask yourself whether I will ever buy from Best Buy or Tecdale again—for myself, for my business, or for anyone I know. Every opportunity I have to raise public awareness about my experience, I will. As my health continues to improve, I also intend to bring this matter to the media. PS: I don't remember the warranty expiration date of that PC so date is erroneous on this current comment..

The first system sent was defective, no sound output to headphones. It took 39 days of testing, sending reports etc before a replacement was sent. It was also defective, excessive noise from graphics card fan. Again testing and sending sound recordings another 2 weeks. Returned system and with a mild threat the said would refund me out of goodness of their heart. In short a horror show.

Absolutely horrible service, I bought 2 computers for my kids for Christmas one quit working in March and they will do nothing to help do not buy from this company

I have not purchased a product from here, but their shady actions while applying for a job speak for themselves. Applied for a job with these guys on Indeed, get a link like a week later inviting me to an interview. Filled out an application form through that link which is pretty standard for an interview process just to be told the day after "Don't click this link, your personal information is at stake". I messaged them with choice words of course, but gave them benefit of the doubt it might not be them. No response. Literal possible breach of information. These guys are as shifty as they come, I would not trust these goofballs.

Take it from a guy that doesn't leave reviews. Its not good. Bought my son a gaming setup through bestbuy, Decided to go through a refurb option as i figured what better way to learn on something not as high end. Arrived, packaged well, plugged in and blank.... PC had a warning flash and nothing else. Called Tecdale, (toll free) -number rarely connects and when it does it rings 3 or 4 times and auto disconnects -emails, notta, zero, no response BestBuy customer service : Walks away from any responsibility as they explained its a reseller and they cannot call Tecdale (believe it or not). BestBuy unbelievable told me to contact Dell! lol Currently it is at a local PC repair company here and I will see what the problem is. I would very, very , very advise absolute caution as your spending your own real money on this product.

I bought a $1500 prebuilt PC from TecDale Group in November 2024, and I’m extremely disappointed to find out less than a year later that they sold me outdated, 6th-gen Intel hardware (i7-6700 and B250 motherboard) that can’t even upgrade to Windows 11, leaving the system essentially useless once Windows 10 support ends. When I reached out, TecDale admitted the issue but expected me to pay shipping both ways and be without a computer for weeks for an upgrade that should never have been necessary in the first place. I ended up buying and installing a new CPU, motherboard, and cooler myself just to get the system up to modern standards. Now they won’t even respond to my emails asking for a partial refund. Selling near-obsolete hardware at full price and then ignoring customers when problems arise is unacceptable, and I absolutely cannot recommend this company.

I purchased a refurb Dell Precision desktop. It started giving me problems and when I opened the case I discovered that they had removed all the Dell components and substituted cheap bottom-of the-barrel junk.