TeamSupport is customer support software built for B2B . Improve clarity with features like video and screen recording, collaborate with your team to resolve issues faster, and keep track of products and inventory all in one application. Native integrations with other business systems help simplify the process even more. Robust customer and contact database, in-depth reporting and dashboards, and fully customizable help desk to fit your business needs. Understand your customers better, keep track of all contacts and all interactions, and make your customers love you!
TeamSupport (teamsupport.com) has 43 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Jorine J.
Like most things, nothing is perfect and there are things about Team Support functionality I would change. But I would recommend this company and its product as it represented openly and with integrity. They stand behind and support the product.
Sean K.
TeamSupport allows us to keep track of any customer issue and track troubleshooting steps and issue resolutions. It gives us the ability to add custom properties to tickets so that we can track important information pertinent to our products and services to both facilitate troubleshooting the current issue and (perhaps more importantly) also allow searching and reporting to enable us to fix the issue more quickly should it occur again. Allowing tickets to be associated with one another provides excellent reporting metrics to managers to let them know pain-points in our current software which allows us to determine how we need to change our product or service to accommodate those concerns.
Response from TeamSupportApr 29, 2016
Thank you Sean, we're so happy to hear TeamSupport is helping you manage customer issues and software troubleshooting!
Scott L.
My organization began using TeamSupport in 4Q 2013. In that time, I have seen the already feature rich product grow exponentially. Enhancement requests are always acknowledged. And if deemed valuable to the majority of their customers, the request is done. Every person on the team has been great to work with. They really understand my business needs, and continually look for ways to help my company achieve our goals.
Response from TeamSupportFeb 3, 2016
Thank you Scott, we are so pleased to hear that you and your business are still benefiting from our software - every customer is important to us and we strive to continually provide value and include as many enhancements as possible!
Ricardo F.
We use the system for non IT engineering customer service solution. It was very easy and simple to change and add our custom requirements on the system. The customer service is excellent and are always there to help. Have recommended it to all of our partners.
Response from TeamSupportFeb 3, 2016
Thank you so much for your review Ricardo, we are thrilled to hear you are happy with our solution and that our awesome customer service team is still taking great care of our customers!
GD
Any bad experience regarding the ticket's treatment
Eunice W.
Shout-out to the following for being so responsive and helpful: Arthur Hutchins Joanne De Santiago Adrienne Smith
Response from TeamSupportJan 19, 2016
Thank you Eunice! I'll make sure to pass along your kind words to the team.
Giovanni F.
We have deployed TeamSupport to managed our B2B support centre, and I can truly say that our experiences have been very positive. We analysed many SaaS offerings in the market and narrowed to four contenders based in the G2 report. TeamSupport seems to have the best ratings in vendor support, G2 Rating and satisfaction. Then we tested two, and after testing them for a couple of months and doing a test migration of our data, we concluded that TeamSupport was the way to go. Currently, after our deployment we are extremely happy and we are taking advantage of many of the other options as their reporting and dashboards. So, yes I will recommend this application based on my experience.
Response from TeamSupportJan 13, 2016
Thanks so much for the review, we're thrilled to hear you are happy with TeamSupport! As always don't hesitate to contact us if we can be of any assistance with your customer support needs.
