TeamSupportReviews of teamsupport.com

Its a great tool to store all your threads on each problem. I love that you can search a topic already solved for ease of trouble shooting.

The product has been a welcome addition to our business in general, our customers particularly like the portal that comes with the product, our staff like that we can hide or display posts, this has really enhanced our customer experience. The support team are always very polite and courteous in there communications with me or my colleagues. What we like about the product is that it's not difficult to use or administrate, the training documents are pretty easy to follow once you are familiar with the products terminology. The product is ideal for SME's for these reasons. In speaking with Team Support Jan 2016, SLA reporting is being discussed for enhancement and I'm looking forward to new developments in this area. All in all, the product is reliable and the support team do what they can to help if needed.

Teamsupport has made collaboration super easy. Now you can just assign to different users instead of forward emails around. No more looking in different places to see what has to get done. The dashboard makes it super easy to have a quick glance of days events and support statuses.

Overall is a very good tool but when you have some not special requirements(but not standard) at times it proves to be not so customizable. For example, SLA can be set to : SupportHours/mounth. What if I need to establish another agreement?( and I often do). Reports section is improved, I admit that but it has no means of : Changing how hours are represented(usually look like 1.655544 hours) Create "after" statistics, simple things like sum a column(you have to download the excel to do that).

We are a small organisation and have been using TeamSupport for just under a year now. We have found the product provides the tools we need to service our clients with relative ease. The product is quite flexible, so can be adapted to cater for most needs. SLA configuration could be better, though I've not found a product which does this very well. The calendar could also be better as you can only create on appointment a session, else it removes the last one you created!

Overall, TeamSupport has been a good product. Cons: It seems slow alot of times. There seems to be issues reporting on custom fields which hurts. The support staff seems to be very small. Pros: Very easy to get started. Easy to use. Excellent tool for basic ticket management. Easy to create reports. I can say enough how easy and simple it is to use compared to other products i have looked at.

Very pleased with it. User friendly.

Inconsistency of email notifications to/from customer make it difficult to trust the ticketing system. Sending tickets with attachments is tricky, but works for the most part. That being said, it's the best ticketing system I've used (of 2 others I've used) and their Support Team is always helpful and responsive.