David L.
Error with Gothic Launch
During the launch of the recent Gothic set, I was mistakenly sent two additional booster boxes that I hadn’t ordered. I wasn’t charged for them, and I notified customer service immediately. They provided a shipping label, and I returned the boxes by driving them to a drop-off location. While I wasn’t expecting a reward, I was surprised that the only acknowledgment was being allowed to keep the two promo cards included with the boxes. Given the time and effort involved in correcting the mistake, a small additional gesture would have been appreciated. I have two recurring subscriptions with Team Covenant and plan to continue ordering from them. This experience didn’t outweigh the positives, but it did feel like a missed opportunity.