Koala GoReviews of teachwithkoala.com

Koala Go is an amazing online teaching/learning platform. The experience is phenomenal for both teacher/tutors and their students. It uses a co-browser, a shared whiteboard, and the incredible immersive teaching “playground.” The customer service chat uses REAL people, 24/7.

Before COVID, I tutored all of my students in person. Then, almost overnight, everything changed, and I had to move my tutoring business online. Like many people, I started with Zoom because it was the only platform I knew. Not long after that, I discovered Koala. At the time, Koala was a brand-new company with a big vision. I love it when people try to make life better, so I decided to give this new platform a try. I'm so glad I did. From the very first session, I was amazed. Koala was beautiful, clean, intuitive, and designed specifically for teachers and tutors—not just adapted from a meeting app. As someone in my 60s who doesn't consider herself especially tech-savvy, I found it surprisingly easy to learn and enjoyable to use. What has impressed me even more over the years is the people behind Koala. Whenever I've had a question or needed help, someone has always been there. They genuinely listen to their users, welcome feedback, and continually improve the platform based on what teachers actually need. It's obvious that the Koala team truly cares about the educators they serve. They haven't just built a tutoring platform—they've built a community that supports the people who use it. After years of tutoring on Koala, I can honestly say I highly recommend it to any tutor looking for a reliable, thoughtfully designed, and teacher-friendly platform.

Koala Go has (by far) the BEST customer service of any company I've ever interacted with! All of the employees really care about you and do everything they can to help! It's also the most fun educational platform for the students, so it keeps their attention, and they learn faster!

Koala Go is a fun, interactive platform. It's user-friendly for both the tutor and the students. The creators are very receptive to suggestions from users and customer service responds promptly. I highly recommend it!

Koala is my favorite online classroom! The live chat feature for tech support has been very helpful, especially for connecting with my students in China. Students love the gems and the playground!

Disappointed with Teach with Koala – No Transparency, No Refunds This was my first time using Teach with Koala, and unfortunately, it left a bad impression. I signed up for a month-to-month subscription to try the platform. However, no one made me aware of any terms and conditions upon signup—not during registration, nor in any of the more than 20 emails they sent me enticing me to join. This morning, another subscription fee was deducted from my account. Since I won't be using the platform this month (as schools only reopen next month), I requested a refund. The response I received was cold and unapologetic: “We don’t do refunds. Just cancel before the next deduction.” That’s the worst customer service I’ve encountered. I feel misled and disappointed. If you're going to send users dozens of emails on how to use the platform, the least you can do is be transparent about your billing policy. I would advise new users to be cautious and dig for their terms and conditions yourself, because they won't make them clear to you. I feel scammed, and I won’t be recommending this platform to other educators.