TAY Online StoreReviews of tayonlinestore.com

Bought a stroller for my granddaughter, first it came in an unmarked cardboard box with no instructions manual. I kept looking at it and finally "put my finger on it" it looks very different from the website. There's no name on it and it feels quite flimsy. We have to gently push it and the front wheels have a mind of their own. I contacted customer service and they asked "do you want to send it back"? Next I explained how dissatisfied I was and they blocked me on messenger. I wasn't even rude I wish I could upload a screenshot of the conversation.

I’m in love with this stroller. Is beautiful, elegant and so stylish. I put it together in 5 mins. What you see is exactly what you get. Costumer services is the best!

I just purchased the $519 baby stroller 3 in 1 car seat ...I love it ! Very stylish and has a high end leather look and an excellent price for the product. Very well designed and beautiful color... I received many compliments and two of my friends are also interested in the $680 luxury stroller and the $369 one. Customer service was great when answering my questions about the different strollers. Will definitely purchase from TAY online store again.

GREAT QUALITY PRODUCTS AND GREAT SERVICES. Great quality products..I love my stroller, light weight, easy to use and looks beautiful and stylish...Thank you TAY store for quick responsed and Great services...HIGHLY RECOMMEND..

Very honest, great experience and fast service and very good equality Stuff, i recomend every one to buy from them.

12/28/18 UPDATE: Tay Online Store has reported my review because they want my review removed. Now the company is stating that I am not a verified customer, I wonder how they emailed me. My order # was 3654. Ladies and/or gentlemen pls don't be fooled. This company is a scam. After they emailed offering to give me back the restocking fees if I remove my review and I refused to remove my review they have tried multiple time to get my review removed. UPDATE: So the company contacted me via email with this response. "Please don’t worry, we will have your concerns addressed and we will compensate you for the restocking fees we’ve charged you , we will refund it back to you. I’ll be also sending you a check to your address to cover the costs that you’ve paid to ship the product back to us. BUT I have a request from you before I do this, to remove all the reviews you left to us on trust pilot and BBB website. Looking forward for your replay. Regards (I removed the name as the company complained who stated he was the business manager) His email claims I was charged a restocking fee but on my BBB complaint they stated that they deducted the expedited shipping charges. In order to get my money back TAY Online Store wants me to remove my review. What a joke. I would much rather let expecting mothers such as myself know exactly who these people are. I wish I could give this company negative stars but that's not possible. We ordered the European rose gold stroller with carseat (per the description on this company website). First, it does not come with a carseat, it comes with a unsafe poorly constructed carrier made from cheap plastic and very unsafe for an infant. Second, customer service is almost nonexistent. There is no contact number for this company, they are not US based. After communicating via email expressing my concerns I was instructed to ship the product to an address in Aurora, IL & once shipped I would receive a full credit of $398.99 plus the return shipping expense ($49.88). After sending (via email) the tracking number to the company for the return, they disappeared. I sent numerous emails, no response. I then received a phone call from a foreign male to whom I voiced all my concerns. He stated that the stroller is not European as it states in the description on the company website but it is European styled & themed made in China. He then continues to state that the carrier can be used as a carseat with no base strapped with my vehicle carseat across the baby or I should purchase a base that fits the carrier. Third, the manual, WARNING label, & all tags were written & printed in the Chinese language, I understood nothing. Finally, the wheels of the stroller are easily attachable & detachable. This product is very unsafe & not worth the cost. It is NOT an high end product.

I love my stroller money well spent and customer service was great thanks

Everything was great , very beautiful stroller and the customer support are very helpful