taylormorrison.comReviews of taylormorrison.com

I regret purchasing this house at Esplanade Lake Club, First the sales agent - Krista mislead me, she lied about the time it would take to build the home. At first, she said 10-12 months, so we decided to move forward. during our first construction meeting with the sub-contractor/builder Daniel, he informs me it will only be 5-6 month until closing. The misleading information caused us a lot of stress preparing our existing home to go on the market. They rushed through the build and left me with a list of repairs after the closing and their repair manager Shane is no good and I'm stuck managing their subs myself. Do yourself a favor avoid using this builder unless you have a lot of free time to finish the management yourself after you paid in full. Very horrible customer service

Most Horrible service . Homes are Breaking apart

I regret buying from Taylor Morrison. After moving in, I found major issues like water intrusion, cracked tiles, and missing insulation that weren’t disclosed. Warranty service has been slow and unhelpful, and it took weeks just to get basic responses. Not the quality I expected for the price.

Bad costumer support. Even worse house. Don’t buy from them

another update Jan. 10. First I have to say I hate leaving this bad review. I have liked every person I met along the way with my TM experience and am not blaming any one person. They just work there. I blame the company. My advice to anyone who does buy a TM home and find themselves with what seems to be a practice house for the beginner builders with none to little supervision (as it sometimes feels mine was) - my advise is: don't waste much time, stress, energy, health... trying to be patient and nice as I did... Because as they cont. to build new homes with lightning speed they'll jerk you around for months trying to do as little to nothing as possible on serious mistakes made on your house, not caring that your house is possibly incurring serious damage while they drag their feet on your serious issue. I'm talking about the whole private HOA owned street draining to my house creating a pond of water saturating the soil 4.5 feet from my foundation. In the first attempt to fix it which took them 2 months to do from my initial request- they left huge gaps in the cement to allow all the water to seep into the soil 4.5 feet from foundation. (Very little slope from house to pond ). They figured I wouldn't notice that actually made it worse! I changed from patient and nice to pissed at that point! They also sprayed cement all over the back side of house when they redid that cement area and didn't tell me. Again- did they think I'm blind or too stupid to notice or I'd be a dumb, wimpy woman and not speak up, just let it go?!! My advice to home owners is to give them a couple weeks then go to a higher level: a lawyer, the county code enforcer... After 3 months of being patient and nice waiting for them to fix the drainage problem, while we had record breaking rain and non stop rain in one of the rainiest places in the world...I realised it was just more of the same: nothing getting done, dinking around with people who don't seem to know what they're doing (based on the outcomes). Meanwhile they continue to build new houses nearby with lightning speed while nothing is being done on my serious bad drainage issue! (and when they finally did something they made it worse!). 3 mo. after my initial request to fix the problem I finally went to the county code enforcer. I should have done that after 2-3 weeks of nothing being done! I've lost so much sleep, my health took a huge beating due to the stress...I wasted so much energy and time worrying, researching, taking photos and videos almost daily as the water almost never receded...The county engineer told the builder to report a plan to them in 5 working days. The deadline isn't up but I finally feel like someone who knows what they're doing (the county engineer) is going to have eyes on this and make sure it is fixed right! I pray no damage already occurred to my house. I was also patient and nice about the 25 other things done wrong on the house. Some required me to wait around at home for someone to come fix it, MANY I fixed myself with my own money and time. I also let a lot of cosmetic things go. But when it comes to risks to the foundation and therefore the entire house - that is serious! Nothing would have ever been done if I hadn't spoken up. They were perfectly fine with a pond of rain from the entire street directed to my house and forever saturating the soil close to the foundation in one of the rainiest places in the world. I really hate leaving bad reviews. But this has been handled so badly and it's not a light issue so I feel people should know. end of update on Jan. 10. Update Jan.2: I'm torn about leaving this review up (or not) because I've just been given the assurance that these issues will be fixed asap. I appreciate that they do agree to fix the drainage issue better than the last inadequate attempt to fix and the cement sprayed on walls will be dealt with. I really hate leaving bad reviews. I'll think about it and see how it goes the next couple weeks.../ first entry: Bought a new home so I wouldn't have to remodel and fix things. It ended up having so many problems that needed to be fixed taking lots of my time and energy and increased stress. Currently dealing with terrible drainage causing large puddle from the entire street draining toward my house and then sitting there in a puddle. They did a bad job redoing some cement which made it worse because they left large gaps in cement/asphalt so now the puddle from entire street seeps into the soil and thus under my house! We had record breaking rain levels in Dec. 8.5 inches, above average Nov. as well. I'm very worried about ground shifting due to over saturation, cracking the foundation, walls... causing mold. Also they sprayed cement all over one side of the house when they redid some cement in their poor attempt to fix the bad drainage. These are just the latest issues, not resolved.

They cut corners and ruin homes, wasting people's money, time and cause stress. Avoid at all costs

Thieves and con artists. Harassing home inspectors that hold you people accountable for your shoddy work. TaylorMorrison needs to be investigated.

We bought a home a few years ago and the home is supposed to have a 10 Year structural warranty. Since no one in my family is a home builder, we didn't realize that the front part of our home, the windows were not installed properly. Whomever was hired to build our home, when they put the stucco on our house, the put it over all the weep holes of the windows. We do not know anything about home building so we did not to even look for this. Well fast forward a few years later (but still under the structural warranty), we noticed that the window sills were crumbling inside our home. We opened the window sills and it was full of termites. Since the weep holes were covered, the water has been slowly seeping into the walls of our home which attracted termites. Now we have to rip apart the whole front of our house (walls and all) as we don't know the extent of the damage and it all has to be replaced. We tried to contact Taylor Morrison several times through their warranty department. They have completely ignored us. We are beyond upset that this happened. Their construction people did a very stupid mistake that is now costing us thousands in damage. Taylor Morrison is not honoring their warranty or even trying to reach out to help us, According to an attorney we spoke with today, they have defrauded us. I do not recommend Taylor Morrison. Buyer beware.