taylormorrison.comReviews of taylormorrison.com

I am in the process of buyng a nearly $700,000 home at Reid's Cove in Mooresville, NC. But now I am at odds with Taylor Morrison because apparently they built my house backwards and it has made by back patio a saftey issue. Because there is a steep incline on one side of my house, my house was supposed to be inverted from the houses next to mine. You can see that is clear in the site map listed on their site. But they built it the opposite way which means that there is a four foot drop right next to my patio. It is such a safety hazzard that they will likely need to put a railing on the edge of my patio so no one will accidentally fall down the incline and kill themselves. They have agreed to give me my money back, but that isn't the point. I want the house. It was the house I wanted. They are starting to build at a near by community, but they refuse to give me priority for a lot or the same pricing. So I may have to wait years for the house if ever or just move on. They should be accomodating me any way I request in reason for their mix up.

Living in an incomplete house and am very dissatisfied with their costumer service! I wouldn’t recommend this home builder to my worst enemy

Part of my roof is missing, and the paint on my house has faded. Did TM coin the phase "America's Builder" I live in a glorified apartment that cost over $200,000. I can hear people use the bathroom and when the toilet is flushed. Never buy a new build.

Update 4/20/23- We have now lost $80,000 because this home is horrid and we had to back out. I will update if TM is honest and reputable and returns our money, but for now they are ghosting us and have fixed nothing. All concerns were ignored. Contractual meetings? Nope- they missed them. AVOID, AVOID, AVOID!!! I am an RN, my Mom is retired and elderly. She moved up here recently so that I could help her. The money they are refusing to return is her contribution from her retirement savings. I am disgusted. See pics below- I have hundreds. Original post: Just wanted to post a fair warning for anyone looking to purchase/purchased and not yet closed on, a Taylor Morrison home. We have had the most horrible experience with them. Just horrible. LONG story short- some of our design center options/upgrades have been completely ignored. Options we opted out of, and were assured would be left off of the home, are there anyway. The work is crap- crooked walls, a crooked bathtub, cabinets that don't fit right, woid flooring that does not even meet the walls- the list goes on. And on. It is a literal mess. When we contacted our superintendent, we got a bunch of lip service, yet nothing was fixed. He also told us they had "never finished a basement before"- uhmmmm?? So, we contacted the VP's in the area. We received a response from the construction supervisor. Her basic response was that all of this was completely normal!! I have had many homes, none of them have had crooked foundational elements... on top of everything else. It is stressful enough buying a new house, it is horrible having to fight with the builder to get it right. This is almost a million dollar home, that I would not pay 1/4 of that for at this point. Please, please, please, be warned. If you or anyone you know are buying a home from them, do VERY thorough checks. Or, find a different builder. We are set to close in a few weeks. Hopefully, this nightmare will be fixed by then. But I kinda doubt it. Thanks, Taylor Morrison, for ruining our dream home experience during an already hard time.

Terrible- scammers. Do NOT buy a TM home. 32 items identified at Closing- still not done 13 months later. Tile, windows, sinks, cabinets, grading / elevation, screens, pavers, complete tear out if guest bathroom - cost us $1000 - despite warranty??? Several letters to CEP - no reply. They DoNOT care!!!!! Lied about lawsuit by HOA on TM - overcharging fees for years. New highway right outside gate- not informed of this!!!! 6000 homes by TM to be built across street - not informed. LIED about amenities.... could not even get home painted correct color- did not care!!! Run from TM - insurance company cancelled on their Warranty Dept. all lies - scams to get your $. Sloppy workmanship- materials. Do NOT buy in Solivita.... great people but TM owns amenities.... going to raise HOA. Large number homes already up for sale.

Stay away from this builder. Their home building quality and warranty service is an absolute trash. I am so frustrated having to choose Taylor Morrison as my builder. Half of the options that we chose during our initial design are not installed properly. Because of their mess up they removed my home hardware so many times that now every hardware is either loose or wrongly installed. I am frustrated having to create service warranty tickets on the same item multiples items. They fix one thing and break something else nearby, hence so many warranty tickets. I wish I knew about their terrible workmanship prior to purchasing a home with them. If you want a peace of mind please avoid this terrible builder. You have way better builders out there who can build a better quality home for same or less price than these incompetent people.

Absolute nightmare experience in Jade Ridge with the Home Warranty division. Tommy O’Brian and David Schruhl are horrible people. Avoid TM homes! They’re built CHEAP!!!

Would not recommend! They use cheap, unskilled labor and what you’re left with is things like $12,000 in hardwood floors that need to be replaced after 7 years because they were installed poorly. During the build, we had so many mistakes that needed to be fixed, including not putting a door in our garage, putting wrong stone on our entry arch (twice) it was a nightmare.