taylormorrison.comReviews of taylormorrison.com

We have had a fan broken in our living room for months and they still haven't fixed it. Two days ago the water main broke and they still haven't tried to do anything to fix it. When we contacted them they gave us the run around. We have contacted the BBB and attorney general's office.

Absolutely atrocious! DO NOT CONSIDER THIS “BUILDER” to build your next home. They lie, gaslight, and the warranty department will DENY claims submitted. Especially GREG! He takes immense pleasure in denying your “warranty”. He will also insult you and gaslight you. Greg has the reputation of DENYING the “warranty”. So anything after closing is basically your responsibility. Greg is the “warranty” guy in charge in Houston. He takes pride in personally insulting you and lying to your face. He has a predilection for taking the slave labor contractor’s side. He will personally see to it that ZERO GETS DONE! GREG goes out of his way to obstruct and deny your “warranty”. Greg is so good he even manipulates his bosses and higher uppers and engages them in deceitful practices. Such as lying in emails. And doctoring documents. How they are still “building” houses and remain in business is a mystery to me and my neighbors. They use the cheapest labor ( probably illegals who freshly crossed the border). And the cheapest materials. If you do use them BEWARE! Make sure you video document the building process. Don’t give them ANY MONEY! Hire an independent inspector to make sure everything is up to parr. Don’t sign any closing documents unless you are completely satisfied with the final product. My suggestion, RUN! Find a reputable builder who actually cares about the product they are selling. Avoid dealing with these unscrupulous, unethical, greedy, shameless people. Every one of my neighbors has had issues with Taylor Morrison. Once those closing documents are signed, you are on your own!

Wrote too much to be accepted but to shorten my original thoughts, Run away from this builder as fast as you can. We experienced sexual harassment, age discrimination, the worst building and contracting teams I have ever engaged with, people who were happy about the bare minimum instead of going above and beyond for a half million dollar home to the point that we had to involve the state ROC to get involved. Seriously read the reviews and stay way from this builder at all costs

My professional assessment of this home builder leaves much to be desired. It's clear from my observations that they engage in the regrettable practice of utilizing labor that is of an inadequate skill level, likely as a cost-cutting measure. This may potentially compromise the quality and longevity of the final product. Moreover, there appears to be a concerning discrepancy between their written promises and actual fulfillment. Specifically, there are numerous instances of the builder failing to perform repairs as outlined under their warranty agreement. Furthermore, their customer interaction leaves room for improvement. The company has demonstrated a propensity to contest every minor item, which can turn a straightforward construction project into a protracted and unnecessarily contentious affair. Considering these factors, my professional advice would be to exercise due diligence and consider other alternatives when contemplating a partnership with this entity. These shortcomings could lead to potential legal disputes down the line, which could be both costly and time-consuming. Therefore, engaging in business with this company should be approached with a level of caution.

Taylor Morrison Sucks! I’ve purchased 4 new builds during my lifetime and Taylor Morrison is the worst. Crappy customer service and poor workmanship. Just can’t get anything right. Save yourself a big headache and buy from someone else.

We contracted with Taylor Morrison in Nov. 202. We were told the home target date was between Sept - Nov. 2022. We hired a building inspector on the suggestion of neighbors in the our section within Solivita. The inspector found numerous problems - missing a rebar, missing mortar between the cinder blocks, a gravel lip under the sliding glass door, a crack in the foundation running from the front door to the rear sliding glass door that was more than a quarter inch apart but also heaved up and down with a water ring all around the crack suggesting hydrostatic pressure. TM said that was normal cracking.I spoke later with the Polk county inspector that admitted to me they dropped the ball and indeed the cracks were not normal cracking. Long story short Taylor Morrison cancelled our contract and kept our $70k. Run fast away from this deceitful and unethical builder or you could be their next victim. It is my understanding that the people who bought the home in March 2023 already have had serious problems with the floor due to the cracked foundation. You can bet TM didn’t tell them about the crack.

Taylor Morrison is the WORST home builder. It will intentionally ruin an entire community. This company will build small rental homes outside of gated communities right after it completes building the community. There have been homes built by Taylor Morrison where entire roofs caved in prior to closing on the home. The home owners sold the homes and never moved in. I cannot understand how this company has remained in business. They are beyond awful.

We purchased a new build home from Taylor Morrison almost exactly one year ago. The process working with the builder and the superintendent prior to moving in was terrific. Great people who did everything possible to help make sure it was a positive experience. Unfortunately, once we moved in, we are now dealing with the warranty department and Cody and that has been an absolute nightmare. I have to fight for anything to get fixed and it almost always takes multiple trips to get something fixed because Cody doesn't care what it looks like and doesn't ask what it looks like when the job is done. If the contractor says it's done, he assumes it's done but doesn't ask for pictures of the finished work and therefore they have to come back multiple times to get it right. We have electrical problems in the house and the electrician the builder uses can't find the problem so they are just giving up even though our garage power shuts off sometimes multiple times per day and the lights in the main bathroom flicker like Im at a rave. We don't have anything else plugged in but they don't care about facts. Whatever the electrician tells them, even if it's not based on the experience we are having, they take that and that's it. We just had a bunch of holes patched in the cement driveway so now the driveway looks like it has chickenpox but they refuse to even do a basic power wash to make the front yard look nice. It feels like everything they do brings the resale value down and makes my experience with this entire process more negative and unfortunately, we were planning on staying here until we retire but based on the way this experience has gone and the first year has been with the builder, I am definitely planning to retire elsewhere at this point. I definitely recommend finding another builder to build your home if this is the way they "help" after you've paid all that money for the home.