TaxDomeReviews of taxdome.com

everything is in one place, no need to use other platforms or softwares

I really like how TaxDome keeps improving and developing their software. You can tell the team listens to user feedback and constantly adds new features that make the workflow smoother and more efficient. The updates are thoughtful, not just random changes — they actually make a difference in day-to-day use. Even though I haven’t needed to contact support or ask many questions, it’s clear that TaxDome puts a lot of effort into making the platform better for accounting professionals. It’s great to see a company that’s truly committed to progress and innovation.

Tax Dome has been a wonderful addition to our practice. Our clients enjoy it, and so does our staff.

The pipeline is an extremely useful tool. The ability to filter the tags customizes the view. One thing that would be helpful is the ability to view progress toward a goal. For example, if we as a firm have a goal of so many 1040's, 1120's, and 1065's; it would be helpful to see during the course of the tax season our progress at a glimpse.

At the time of purchase, the TaxDome sales team was extremely attentive and even aggressive. They insisted that we make the payment before June 30 because it was their semester closing and they needed to record the sale. However, once the installation and setup process began, the support we received was completely the opposite. They were not diligent, did not respond to our support emails, and our internal systems were negatively affected by the implementation of this platform, causing significant delays with our own clients. They literally had no answers to our questions and, on several occasions, they even admitted that we were right and apologized for the delay in their responses. Considering all this, we decided to stop using the system — if this was our experience in just the first month of implementation, we could only imagine what the future would look like. We do not want to be part of a system that feeds on our frustration to strengthen itself while our business risks losing clients due to poor service. When they realized that we were fully determined to cancel, their customer service representatives suddenly appeared to persuade us not to leave — but by then, our decision was final. Afterwards came their refusal to refund our money, claiming that their internal policies did not allow it. We have already filed a dispute with our bank, and the case is currently under review. We truly hope that no one else has to go through a similar situation. Do not be misled by their aggressive sales promises — once you make the payment, no real support team will be there to assist you. I am convinced that this company has a strong sales structure and a conflict management department, but when it comes to real support, they have no idea what they’re doing.

It is easy to use.

The automation is Great! Taxdome is essential as our firm scales. The automated emails we can send out is a game changer in invoice follow-up, client status updates, and more.

Its a good platform to share documents with clients and pretty smooth integration with desktops. Client facing they had some issue at first but with the updates lately its gotten easier for them.