Joe H.
Poor Customer Support
Support was not helpful, online chat didn't work. Ended up having to call the IRS to figure out what was going on
Response from TaxBanditsApr 23, 2026
Hi, thank you for bringing this to our attention and we sincerely apologize for the frustration. This is not the experience we want for our customers, and we're sorry you had to take additional steps to get answers. We'd love the opportunity to make this right and ensure you have a smoother experience going forward. Please don't hesitate to reach out to us directly at [email protected] or call us at (704)684-4751 — our live support team is available Monday–Friday, 8:30 AM–5:30 PM EST and would be happy to assist.