TaxBanditsReviews of taxbandits.com

Terrible experience. The software routed my live tax filings (W-2 and 94X) into a developer 'sandbox' without any clear warning. I thought my forms were securely filed with the IRS, but they were not. Customer support took weeks to inform me that my data was trapped in a test environment. I had to use a competitor at the last minute to avoid IRS penalties. Do not trust this platform with your tax compliance.

The software does not allow for adjusting the e-file's name control; thus causing IRS rejections. When reaching out to their US customer support on live-agent chat (chat with Joel), the agent simply sent copies of help articles I already read that did not answer the question. And when I explained what the issue was, he just advised me to file again with the correct name and EIN. THE NAME & EIN IS CORRECT!! HOW MANY TIMES SHOULD I REPEAT MYSELF!?!?!?! The agent could not seem to understand that we need to change the name control as the business entity's name and EIN matched IRS records, but it was simply the name control that was off. The name control is something that Tax Bandits generates and is not editable on the user's end. I feel like the live agent was more of a Robot who got hung up in a loop but I am sure that I selected to chat with the live agent as they do make that part clear in the chat selection box. It was a complete waste of time and many accountants know that time is precious when payroll tax deadlines are pending.

Signed up and they want to “ verify “ my info after I put it very sensitive information. No one else seems to need a picture of my license and a selfie . Not going to do it . I put in all the correct info for my company including ein number and address . That’s good enough for other form places to make tax forms . Not cool on your part