TaurusReviews of taurususa.com

Taurus is extremely difficult to contact. Wait time on telephone to Customer Support is measured in hours (I've never gotten a response). Multiple emails to customer service go answered. No tracking information is provided with purchase. I'm still waiting weeks to get an order for three mags delivered. Portal for registering firearm for warranty isn't working properly.

I orderd a magazine for my taurus g2c in December of 2024.I received an e-mail that it had been shipped,it never came.I was told that my shipping address was incorrect and it couldn'be delivered.I responded that all my addresses were correct and they made yet another support ticket that was on 3-4-25.today is 3-13-25 and still no product or response to my request for my money back on my card.more than 2 months have past since I ordered.

On March 1St I placed an parts order. 11 days later still no delivery of my order. I tried all the phone numbers to find out what the issue is . When I say I spent hours on hold I'm not joking. Besides they don't use UPS so there's no tracking number of any kind. All things considered I'll never deal with them again. Never. NO parts or firearms. I've been a dedicated customer for 35 years and spent many thousands of dollars spent but no more.

Purchased a Tracker model in 44 magnum last September. Used 1 time and had severe blowback after 5 to 10 rounds. Spoke to manufacturer and they decided to return for repair. After these past 6 months and numerous emails and calls I still have no revolver and no indications it will ever be repaired. As far as I know they have determined the barrel was defective and needed replacement. After 6 months I suggested a new revolver or refund. That was refused. The Customer Service is absolutely disgusting and I have reached the apex of my discontent. Reaching out to someone, ANYONE with Taurus, with any sense of empathy would please step up and resolve this stupidity. PLEASE. ------------------------------------------------------------------------------ As of 27MAR2025 there has been no followup by anyone, no assistance from anyone and the manufacturer has still not returned this product to me. All around issues with the manufacturer and the reviewing agency. Consumer protection agency needs to be contacted.

Sent my Taurus G2c in for warranty repair 7 weeks ago. Problem : You cannot get a human on the phone! Placed on hold FOREVER then you simply hang up. The Taurus tracking system has my G2c in "Ready to Ship" category.....Problem : it's been ready to ship for over a week. Warranty sounds great until you need it!

Purchased a leather chest holster and some accessories from TaurusUsa.com They took my money (about $250l on December 31st. Then the website went down for repairs. The link to track my order is dead. NO ONE WILL ANSWER THE PHONED AFTER LITERAL HOURS AND HOURS OVER WEEKS OF TRYING! My emails go unanswered. Email after email after email. It's been over a month and a week and nothing. $250 down the drain.

Recieved a Taurus TX22 for Christmas from my wife. Shot terrible with quality ammo. Found out they had bad barrels so contacted Taurus and was given a return label to send barrel back in exchange for a factory new one. Did as instructed. Recieved package from Taurus yesterday with a magazine in it. After waiting 54 minutes I spoke to a customer service representative. She said documentation shows I sent a magazine back! Despite using logic and reasoning , I can't use magazine without a barrel, I was still informed i sent a magazine back. That is a lie. She said it will be investigated and I will be contacted by someone in 1-2 days. Despite it being noted in my first conversation stating a barrel I continued to be told I sent a magazine. Basically I am being called a liar. My wife doesn't know their horrible history.

I bought a Taurus .22LR pistol and at the time they offered 3 free magazines as a rebate. Upon receipt of the gun I registered it on the Taurus web site and was sent a "code" to enter for the free magazines, Code expires end of Feb 2025. BUT they are out of stock. 3 weeks later (end of January they are back in stock) BUT my code is invalid. TRY contacting Taurus I dare you ...... Phone number says due to high volume call back BUT should you get through you are on hold for(well for me) 45 minutes and then hung up on. email them.... they do NOT respond.