TaurusReviews of taurususa.com

Taurus is following the lead of loads of other retail sights and eliminating features on their web site. There's a "New Website" now, and it required me to change my pass word, OK, I did and still can't log in. Finally after about a dozen attempts, I realize there's an auto fill block on the log-in page, so I typed my pass word in by hand,,, what a joke... ! 7:30AM, I order a front sight from Taurus USA, but then I see that this steel front sight won't replace the plastic one in the G2C. I'm going to need an After Market part. OK, I look for the cancel This Item button. There is none. I call the customer service number, they only open 8-5 M-F, so I have to wait 30 minutes. I get to talk to a lady there, and she says they can't cancel the order because it's already in shipping, or on their list now. I need to receive the item then pay for shipping to return it. When I just wanted to cancel it a minute after I made the order. But Taurus doesn't care. I hate it when a company makes dealing with customer service such a challenge, I don't forget this kind of bad business practices, and avoid spending any more money there again.

25 years ago I bought a taurus ended up having to send it back 4 times and it was never fixed. Spent more money on shipping than the cost of the gun, ended up selling it as broken. I swore off Taurus for 25 years adecided to give them another chance and now the same thing is happening, broken out of the box. Sent it back and got it back is broken as it was when I sent it in months later.

I purchase a firearm from Taurus and when I went to the range it failed to fire. I sent it to Taurus under the warranty,they fixed it and sent it back. My mistake was I copy and pasted a wrong address. Wrong apartment #. Ok,.my bad. It was sent back to Fed Ex and the only one that can change the address is the sender. The communication and unresponsiveness is astounding (from any company) it's unacceptable. Especially in regards to a firearm. Well it's been close to two months and in the last 4 weeks I have not heard if they have received it back or if it's on the way back to me. This company is one of the worst I have ever had the displeasure of doing business with. Now I may have to report it missing. So I won't be held liable if it falls into the wrong hands.

This company needs a change in management. I have bought 6 G3c 9mm pistols in the last 3 years. I like the guns, the problem is getting my $30 rebate. I have had no problem with the first 5 rebates being paid. Problem is they have denied my rebate due to not receiving the correct information. Well, I have sent it to them three times and have yet to get any response. So, I sent the CEO Brett Vorhees a certified letter requesting his help. I sent him a photo of all 6 handguns I bought from Taurus. I know he got my letter, it was return receipt requested. That's been a month ago and he won't help me, never even tried to contact me. So, I called customer service. What a joke, they said a supervisor would give me call. Still waiting. These people are incompetent. DO NOT, I REPEAT, DO NOT buy anything from Taurus Steve Hug Theodosia, Mo. . .

I sent my firearm in on February of this year in 2026 for a new cylinder for my Taurus 650 revolver. It is now May and I have not gotten any information back on when it is going to be repaired. Or when the parts are available. It has been well over the 6 to 8 week mark and I don’t know what to do. I cannot recommend this commit to anyone. They are horrible!!!!

Customer service is ridiculous I never did receive my 3 mags with my tx 22 that I bought because it had a 3 mags for free rebate it was b.s. I will not buy Taurus again just because they do not care about the people or service I did everything I could they even told me they ordered them for me I fought it for a year piss on Taurus they suck

Taurus Firearms owns Rossi firearms, Rossi does not care to take care of this problem. My son and I bought a model 92 lever action rifle from Rossi chambered in 357 magnum. The gun was Miss machined the chamber was bored out wrong and it blew up upon firing it shooting the extractor into the air and blowing brass casing pieces into my face. Rossi refused to do anything about it and lied to my son telling him that they would at least give him a new gun if he signed a release of liability form. He signed the form without my knowledge and they never sent him a firearm or ever took care of this again. Rossi offered to pay me less than $200 for my visit to the eye doctor that was it.

Never Buy from Them !! Faulty Guns !! Customer Service is the WORST!! They don't worry about how the company is gonna look by their incomplete, late, copy-past and out of topic replies. I have been waiting for more than 5 months now for a simple screw part that came of their newly bought gun in warranty. Trust me I am messaging and complaining since then but no real help or solution provided. They don't allow other shops to sell the replacement parts so you just have to wait to place an online order. It's a NO-NO! Please don't opt this company. I have screenshots of their replies and my inquires and complaints. do reach out to me if you need proof of it.