TatchaReviews of tatcha.com

I’ve had nothing but positive experiences with this company and their products. I love the rice wash and dewy skin cream. They are so soothing. Two or three times a year they have great promos too.

I haven’t needed to use the customer service but have recently fallen in love either the products and quickly ordered an entire skin routine on the back of the success of the moisturisers. I don’t know what is in the essence water but my skin feels amazing and glassy and my pores tighten right up. The lip balm has finally healed my dry lips of many years. I recently placed an order which arrived on time and did get a free bag of products including full sized items. I’m working my way through them but everything I have used so far, I just love. Effective but gentle on my sensitive and dry skin.

I'm a little embarrassed to admit how many of their products I own. My daughters and I are all avid Tatcha fans. Great sales, gorgeous packaging, pure luxury. My skin looks the best it ever has at 65.

I can only speak as I find, I have placed 2 orders within the past 2 weeks directly using the Tatcha website, the order process was smooth and simple. The products arrived next day (unbelievable service level) even though I did not pay for this service. And more than that, the products and packaging are lovely. If only other Luxury brands (Nespresso) were half as good in looking after their valuable customers..... exceeding my expectations - so thank you !

Ordered the Dewy face cream , with a good decent first customer offer ( always a nice touch ) item was sent out the same day , and promptly delivered within 48 hours, well packed, and with a free sample and nice little thank you card , only used the cream once so far but it feels nice , and time will tell at its effectiveness, will definitely be checking out more of the range x

I previously wrote a bad review about Tatcha. Since then Ashley from Tarcha resolved my problem in a timely manner. I had received a damage package and couldn't get thru to customer service. I emailed her and not only did she immediately get back to me I got my replacement the next day! Very satisfied

Wow what can I say! All the products I have tried (the essence, the watery cream, the dewy serum, the eye cream, the cleansing oil, rice polish and primer) are amazing. Expensive but so worth it and the delivery was amazingly quick and tracked. Also received 4 free goodies with my order including a full size essence RRP £95 with my order. Blown away

Customer service is impeccable as are their products, i really couldn't recommend a company more. I have extremely sensitive skin and it is subject to a lot of issues, they were without a doubt one of the most helpful companies I've ever dealt with.