TatchaReviews of tatcha.com

I bought a serum from tatcha. Before using I shook the bottle and it didn’t feel full. I opened it and it looked half empty. I let it “settle” 24 hours and it was still only 2/3 full. I contacted them and they said it was “headroom” and not supposed to be full. I asked for a refund under their happiness guarantee but they were not interested.

Having placed orders from multiple companies for Christmas gifting, Tatcha is the only one where I have ongoing issues with an order and response from customer services. Having received my ( very large order) I did not receive the large gift box ( which I paid £6 for)… after a third chase I was asked to supply evidence of invoice, packaging, products received ( all due a missing gift box) which I supplied. Despite 3 further emails I have had NO response either for the gift to be supplied or a refund. Despite loving Tatcha products, their customer services team has really let them down. Whilst this is only a gift box, it’s the principle hence the bad review from a very disappointed customer

Absolutely terrible customer service - I submitted a return request and 3 days later I am still waiting for any communication from Tatcha. The chat bott does not put you through to customer services and is not fit for purpose and I am still awaiting any communication from this company. Very frustrating and totally unprofessional.

Horrible customer service. Refused to honour the code “bounce” for the keychain gift. (A future collectible). Luckily I had taken a screenshot and after too many (five?) emails I just got a postage order for it. They were very “computer says no” so take screenshots of all your codes on your orders.

l bought the Dewy skin cream and the Dewy serum. I tried it for a few weeks. However, I noticed I could not keep cystic acne on my chin under control. Within a day of stopping Tatcha my acne started to clear up. I have NEVER had a product break me out like this one did! My skin has some dry patches but also can be sensitive. It feels nice to put on and smells good. But that's about it. It leaves a residue that makes you think your skin is being very hydrated. It turned me into a pizza face.

***************************AVOID********************************** IT IS A SCAM They take your money and send EMPTY packages with a note inside the package saying to contact Royal Mail. Yep, that’s right, they have the audacity to send empty boxes, with a note inside the package blaming Royal Mail! It’s a pure scam. They scammed my vulnerable elderly parents to the tune of £79 . The experience left my parents feeling very down and despondent. Shameless charlatans Avoid

WORST COMPANY EVER. I have never received my package and they told me they cannot do anything about this. I will be filing a claim with my credit card company

Since I started using the lip balm my lips are even dryer, they also sent me a small gift sample of their new sunscreen… I got horrible immediate allergic reaction! Scary! Customer service is also extremely bad! I’m not sure how much of a quality this brand is! I wouldn’t recommend it!