Kerry E.
Worst experience and refund/return request ignored
I think the reviews below are written by either staff, AI bots or people who don’t know how to make sentences. Why? Because they make no sense and incorrect. Item received was not what was expected. No label, sleeves are too short. Stitching not great and leftover threads. The material is also terrible it’s shinny and pretty sure flammable. I contacted for a refund and to return within the 30 days 3 times and no response. I’ll need to seek a refund through my bank. I will not pay for the item this terrible. Disappointed in this buying experience.
Response from TartanvibesclothingJan 13, 2025
Thank you for reaching out and sharing your feedback. We sincerely apologize for the disappointing experience you’ve had with your order and for any inconvenience caused by the lack of response to your refund and return request. We understand how frustrating it must be to receive an item that does not meet your expectations, especially with issues related to quality and fit. This is not the level of service or product quality we strive to provide, and we deeply regret falling short in this instance. To address your concern immediately, could you please provide your order number and any related communication details so we can locate your request and resolve this matter as quickly as possible? We are committed to ensuring your satisfaction and will make sure your refund or return is processed promptly. Again, we truly apologize for the inconvenience caused and appreciate your patience as we work to make this right. Please feel free to contact us directly at [email protected] for immediate assistance. Best regards Alice - Tartanvibesclothing Team


