TarpsandallReviews of tarpsandall.com

Very disappointing quality and customer support The first grommet that failed was a corner grommet installed by Tarps&All. After that, we added additional grommets to distribute the load more evenly. We then tested the tarp with water to simulate rain, the material sagged badly and several more grommet areas started tearing Customer support reviewed the photos, acknowledged what happened, but still refused any replacement or resolution, blaming “installation” Glad we tested it before an actual rainstorm. I wouldn’t trust this tarp for its intended purpose order #TPA144076

Avoid this business! India based customer service is ineffective in resolving your order problems, and company workers DO NOT READ any special instructions given when mfg’g your custom tarp order. Don’t waste your time and money with Tarps and All!! 🙏

This product looks nothing like what is showed in photos on website. They’ve posted completely deceiving pictures. I don’t appreciate this nor do I feel like I received any valued customer service when contacting them. When responding to me they simply kept stating the same thing. I know I received the product I ordered. Perhaps autogenerated or an AI response?? So if I really did receive the correct product it IS COMPLETELY see through. Not 90% privacy as stated. I would never recommend this company. Don’t believe the photos on their website.

Customer service was terrible and refused to help me with different shipping options. (Not to mention its just some call center full of people who dont actually know anything about the company). And then the product i had spent a large amount of money on showed up very late and damaged due to poor packaging.

This company has an Australian address in Silverwater NSW, so you may think you are ordering locally as the 'expected' delivery date may be only 1-2 weeks away. Don't believe it. In our case a fire retardant tarp was ordered because the expected delivery was in 6-10 days. The tarp eventually arrived about 2 months later after I attempted to cancel the order with Visa. It had been sent by air freight from India. The website offers a 1800 number but all attempts to call them were answered by a message saying they are busy, call later. The webchat was handled by AI. Any specific questions about the order could not be answered. Some emails were responded to from a Group Bayport email address. After all that, I have serious doubts about whether the tarp is actually fire retardant to any Australian sample.

The product was not designed properly even with detailed instructions and a blueprint that looked right.

Your website was not clear on the custom sized tarps that it would be an extended shipping time. In fact the tarp was made in India and shipped to US.

My order was placed on May 21. I believe I was told 5 to 7 days to ship. Then that was postponed to June 15 and it’s been postponed “4 to 5 days” each week since. I keep receiving what I believe to be is a standard email that keeps stating “4 to 5 days” which is clearly absolute BS. That’s not scheduling that’s deceiving the customer. I’m beginning to wonder if I will ever receive my tarp. These guys will tell you what you want to hear and then totally disregard their promises.